Housekeeping Manager

Vacasa; Kitty Hawk (NC); On-site; USD 55,000 - 65,000; Full time

Job summary

Join a leading vacation rental company as a Department Manager - Housekeeping, where you'll lead a dedicated team ensuring exceptional guest experiences. This role involves managing housekeeping operations, training staff, and maintaining high standards of service. You'll be at the forefront of creating memorable stays for guests while collaborating with local management. With a commitment to employee growth and a supportive work environment, this position offers the chance to make a significant impact in a thriving industry. If you're a motivated leader with a passion for excellence, this opportunity is perfect for you.

Benefits

Health/dental/vision insurance

401K retirement plan with company match

Flexible vacation time

Paid sick days and holidays

Paid parental leave

Employee discounts

Career advancement opportunities

Employee Assistance Program

All necessary equipment provided

Great colleagues and culture

Qualifications

• Experience managing a team of employees is essential.
• Technical skills on laptops, tablets, and mobile devices required.

Responsibilities

• Oversee a large team of housekeepers and manage their training.
• Conduct inspections and manage budget adherence.

Skills

Technical computer skills

Team management

Knowledge of employment laws

Professional communication

Time management

Attention to detail

Ability to work under pressure

Flexibility to work weekends

Job description

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we’re looking for

We’re searching for an exceptional individual to join our team as a Department Manager - Housekeeping. This person will manage a large team of housekeepers and partner with the local management team.

Compensation

• $55000 - $65000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below

What you’ll do

• Oversee a large team of housekeepers in the assigned location.
• Traveling between worksites is involved and this person will need their own reliable transportation.
• Hire, retain and manage a team of efficient and high-quality housekeepers, ensuring all are trained, effective, and adhere to Vacasa policies and procedures.
• Manage a budget, adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and work orders.
• Partner and assist your Business Development Representative when new units join the portfolio.
• Conduct and/or schedule inspections prior to guest and owner arrivals.
• Establish and maintain collaborative relationships with fellow regional team members and upper management team.
• Provide cross-coverage for your manager and Co-Manager(s) when necessary.
• Occasional need to perform housekeeping and maintenance duties.

Skills you’ll need

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
• Availability to work a flexible schedule including weekends.
• Experience managing a team of employees.
• Knowledge of city, state and federal employment laws.
• Professional in all forms of communications such as email, phone calls, video calls and texts.
• Ability to work well under pressure in an agile, fast-paced environment.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Highly responsive and reliable.
• Strong attention to detail.
• Ability to stand, sit, and walk for an extended period of time.
• Adhere to all company policies and procedures.

What you’ll get

• Health/dental/vision insurance—100% coverage option.
• Employer Sponsored & Voluntary Supplemental Benefits.
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
• Health & Dependent Care Flexible Spending Accounts.
• Flexible vacation time.
• Paid sick days and holidays.
• Paid parental leave after one year of tenure.
• Employee Assistance Program.
• Career advancement opportunities.
• Employee discounts.
• All the equipment you’ll need to be successful.
• Great colleagues and culture.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.