Housekeeping Manager

Hyatt Regency Calgary; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Hyatt Regency Calgary is seeking a Housekeeping Manager to join their team in Houston. This role involves overseeing housekeeping operations and creating an ultra-luxury experience for guests while managing staff training and development. Ideal candidates will have strong leadership and customer service skills and a background in hotel management.

Benefits

Free room nights

Medical, Dental and Vision Insurance

401K with company match

Generous Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at various retailers

Qualifications

• 2-3 years of progressive hotel Rooms Management experience.
• Strong communication and customer service focus.
• Ability to interact effectively with diverse backgrounds.

Responsibilities

• Oversee all aspects of the housekeeping operation.
• Ensure safety and security policies are followed.
• Train and schedule staff, promoting a positive atmosphere.

Skills

Communication

Customer Service

Leadership

Organizational Skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

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Summary

Thompson Houston is now recruiting a housekeeping manager to join the hotel’s housekeeping team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Recently opened February 2024, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces.

Organization - Thompson Houston

Thompson Houston is now recruiting a housekeeping manager to join the hotel’s housekeeping team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Recently opened February 2024, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces.

As a Thompson Houston colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental and Vision Insurance with only 30-day waiting period!
• 401K with company match
• Free parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture.

The Housekeeping Manager will help to oversee all aspects of the Housekeeping operation which will include guest rooms, public areas, laundry and specified back of house areas. This requires a solid understanding of housekeeping, linen pars and will assure all safety and security policies and procedures are followed. We are looking for someone to create an ultra-luxury experience full of anticipating guest needs, customizing the guest experience, and services guest needs. These responsibilities may also include staff training, development and scheduling. The Housekeeping Manager will promote a positive atmosphere for our guests and team members while expecting high attention to detail and customer service skills. This position reports directly to the Director of Housekeeping.

Thompson team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitality

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