Housekeeping Manager

Chicago Marriott Northwest; Hoffman Estates (IL); On-site; USD 65,000 - 70,000; Full time

Job summary

Chicago Marriott Northwest is seeking a Head Housekeeper to oversee the entire housekeeping operation and daily team, including all public areas. The role emphasizes world-class guest care, prompt responses to residents, and adherence to service standards.

The successful candidate will supervise staff, train personnel, manage supplies, and coordinate with leadership to maintain cleanliness and quality across the property. Immediate joining is preferred and in-person interviews are required.

Qualifications

• Must have strong problem-solving skills and resolve issues promptly.
• Must have strong interpersonal skills.
• Must be able to prioritize and plan work efficiently.
• Must be organized, accurate, and able to monitor work for quality.
• Must establish and maintain good interpersonal relations with residents, applicants, and staff.

Responsibilities

• Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
• Investigate complaints regarding housekeeping service and equipment and take corrective action.
• Obtain and assign a list of rooms to be cleaned immediately.
• Conduct training to explain policies, work procedures and to demonstrate use and maintenance of equipment.
• Inventory stock to ensure adequate supplies; conduct list if supplies to be ordered by Chef and ensure order will arrive.
• Make recommendations to improve service and ensure efficient operations; liaise with General Manager and Maintenance and notify them of areas/equipment in need of attention.
• Ensure that all resident suites and public areas are serviced and cleaned daily.
• Ensure staff are coached and trained to perform their duties effectively.
• Ensure adequate supplies of cleaning materials are available for day staff and night staff.
• Adhere to all VRS policies and procedures.
• Perform other related duties as required.

Skills

Problem-solving

Interpersonal skills

Prioritization

Organization

Customer relations

Education

High school diploma or equivalent

WHMIS Certificate

Job description

Housekeeping Manager

Location: Marriott, Hoffman Estates, IL 60192

Hotel Contact No. – [phone]

• Pay Rate: 65K-70K
• Language: English and Spanish preferred.
• Joining: Immediately
• Note: The interview is in person only. No virtual hirings.

Job Description

Chicago Marriott Northwest is looking for a Head Housekeeper. The role of the Head Housekeeper is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas of Clarges Mayfair and to provide the highest level of care and service to all residents, internal employees / clients and directors in line with the agreed service level and procedures. First and foremost is to always be motivated, highly engaged to provide personalised “world class” customer care and service to all residents, internal employees / clients and directors in line with the agreed service standards and procedures. Ensuring every resident request is completed promptly and decisively, aspiring to make the impossible, possible!

Responsibilities

• Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
• Investigate complaints regarding housekeeping service and equipment and take corrective action.
• Obtain and assign a list of rooms to be cleaned immediately.
• Conduct training to explain policies, work procedures and to demonstrate use and maintenance of equipment.
• Inventory stock to ensure adequate supplies; conduct list if supplies to be ordered by Chef and ensure order will arrive.
• Make recommendations to improve service and ensure efficient operations; liaise with General Manager and Maintenance and notify them of areas/equipment in need of attention.
• Ensure that all resident suites and public areas are serviced and cleaned daily.
• Ensure staff are coached and trained to perform their duties effectively.
• Ensure adequate supplies of cleaning materials are available for day staff and night staff.
• Adhere to all VRS policies and procedures.
• Perform other related duties as required.

Qualifications

• Must be skilled at problem-solving, including identifying issues and resolving them in a timely manner.
• Must possess strong interpersonal skills.
• Must be able to prioritize and plan work activities to use time efficiently.
• Must be organized, accurate, thorough, and able to monitor work for quality.
• Must have the ability to establish and maintain good interpersonal relations by displaying tact, courtesy, and patience with applicants, residents, and staff.

Education / Training

• High school graduation or equivalent.
• WHMIS Certificate.

Experience

• At least 3 years of housekeeping experience.
• 1 year of working in a supervisory/managerial role.