Housekeeping Manager

Hilton Garden Inn Chicago North Shore/Evanston; Evanston (IL); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Health insurance

Vision insurance

Employee discounts

Paid time off

Descripción de la vacante

Hilton Garden Inn Evanston is seeking a motivated Housekeeping Manager to lead our housekeeping team and uphold Hilton brand cleanliness standards.

The ideal candidate will oversee staffing, scheduling, quality control, and guest satisfaction while maintaining safe, efficient operations in a fast-paced hotel environment.

Formación

• Previous housekeeping leadership experience in a hotel or hospitality environment.
• Strong supervisory, organizational, and time-management skills.
• Knowledge of hotel housekeeping procedures, room inspections, and cleanliness standards.
• Excellent communication and guest-service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with computers, scheduling tools, and hotel property management systems is preferred.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand, walk, bend, and move throughout the hotel during the workday, with or without reasonable accommodation.

Responsabilidades

• Team Leadership: supervise, train, coach, and motivate housekeeping staff.
• Quality Assurance: inspect guest rooms, bathrooms, and public areas for cleanliness and standards.
• Daily Operations: coordinate room assignments, cleaning schedules, and staffing based on occupancy.
• Guest Satisfaction: respond to guest concerns regarding cleanliness and amenities.
• Staff Scheduling: prepare schedules, monitor attendance, and ensure coverage.
• Inventory Management: monitor supplies, linens, and equipment while controlling costs.
• Communication: collaborate with front desk, maintenance, and leadership.
• Safety and Compliance: ensure adherence to safety policies and sanitation standards.
• Performance Management: conduct meetings, give feedback, support development.

Conocimientos

Housekeeping leadership

Supervisory skills

Organizational skills

Time management

Hotel housekeeping procedures

Guest service

Communication

Prioritization

Scheduling tools

Herramientas

Hotel PMS

Descripción del empleo

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

About the Position

Hilton Garden Inn Evanston is seeking a motivated, detail-oriented, and service-driven Housekeeping Manager to lead our housekeeping team and maintain the highest standards of cleanliness, guest satisfaction, and operational efficiency.

The ideal candidate is an organized leader with a passion for hospitality, a strong eye for detail, and the ability to motivate team members while ensuring that guest rooms and public areas consistently meet Hilton Garden Inn brand standards.

Key Responsibilities

• Team Leadership: Supervise, train, coach, and motivate housekeeping staff, including room attendants, housepersons, and laundry team members.
• Quality Assurance: Inspect guest rooms, bathrooms, hallways, and public areas to ensure cleanliness, presentation, and brand standards are consistently maintained.
• Daily Operations: Coordinate room assignments, cleaning schedules, staffing levels, and daily housekeeping priorities based on occupancy and arrivals.
• Guest Satisfaction: Respond promptly and professionally to guest concerns regarding room cleanliness, amenities, and housekeeping services.
• Staff Scheduling: Prepare schedules, monitor attendance, manage productivity, and ensure adequate departmental coverage.
• Inventory Management: Monitor housekeeping supplies, linens, guest amenities, and equipment while controlling costs and minimizing waste.
• Communication: Collaborate with the front desk, maintenance, and hotel leadership to coordinate room readiness, maintenance issues, and special guest requests.
• Safety and Compliance: Ensure compliance with hotel policies, workplace safety procedures, chemical-handling requirements, and applicable sanitation standards.
• Performance Management: Conduct team meetings, provide constructive feedback, support employee development, and address performance concerns.
• Operational Reporting Maintain inspection records, productivity reports, inventory logs, and other departmental documentation.

Qualifications

• Previous housekeeping leadership experience in a hotel or hospitality environment.
• Strong supervisory, organizational, and time-management skills.
• Knowledge of hotel housekeeping procedures, room inspections, and cleanliness standards.
• Excellent communication and guest-service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with computers, scheduling tools, and hotel property management systems is preferred.
• Ability to work a flexible schedule, including weekends and holidays, as business needs require.
• Ability to stand, walk, bend, and move throughout the hotel during the workday, with or without reasonable accommodation.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.