Housekeeping Manager

Sonesta Hotels International Corporation; City of White Plains (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Sonesta International Hotels is seeking a Housekeeping Manager to lead the housekeeping and laundry teams across our properties. This role focuses on guest satisfaction, product quality, expense control, and staff development.

You'll schedule, train, and supervise staff, conduct inspections, respond to guest requests, and collaborate with Front Office, maintenance and F&B to deliver memorable stays.

Qualifications

• Previous Supervisory experience in hotel housekeeping required.
• Proven ability to schedule staff and manage inventories.
• Strong guest service orientation and attention to cleanliness.

Responsibilities

• Oversee housekeeping and laundry operations to meet quality standards.
• Schedule staff to ensure proper coverage and efficiency.
• Address guest complaints promptly to ensure satisfaction.
• Monitor supplies, linen inventory, and equipment; manage budget.
• Coordinate with Front Office, guest relations, maintenance and F&B.

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.

What you'll be doing

Essential Duties & Responsibilities:

• Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
• Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Respond to guest complaints, special request and ensure corrective action is taken to achieve complete guest satisfaction. May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Assist in controlling expenses and minimizing waste in all areas of housekeeping. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
• Conduct pre-shift meeting and review all information pertinent to the day's activities.
• Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, guest Relations, maintenance, and Food and beverage.
• Interact