Housekeeping Manager

Marriott Rochester Airport; City of Rochester (NY); Vor Ort; USD 60.000 - 70.000; Vollzeit

Zusammenfassung

Rochester Airport Marriott is seeking a Hotel Housekeeping Manager to oversee cleanliness and standards for guest rooms and public spaces, leading housekeeping and laundry teams. This role hires, trains, and schedules staff, and ensures readiness for VIP arrivals.

You will manage inventories and budgets, coordinate with Front Desk and Engineering, and resolve guest issues while promoting a positive workplace culture and staff development.

Qualifikationen

• High school diploma or GED required; hospitality degree preferred.
• Typically 2–5 years in housekeeping/rooms operations with 1–3 years in supervision.
• Strong leadership, organizational, and problem-solving skills; knowledge of PMS and labor regulations.

Aufgaben

• Leads housekeeping and laundry teams; recruits, trains, and schedules staff.
• Performs regular audits to uphold brand and luxury hygiene standards.
• Monitors supplies, linens, and uniforms; tracks department expenses.
• Coordinates daily with Front Desk, Engineering, and HR for smooth operations.
• Resolves guest complaints about cleanliness and room readiness; fosters positive culture.

Kenntnisse

Leadership

Organization

Time management

Problem solving

Attention to detail

Labor regulations

Ausbildung

High School Diploma or GED

Hospitality Management degree preferred

Tools

PMS

Jobbeschreibung

The hotel housekeeping manager oversees all daily sanitation, cleanliness, and operational standards of guest rooms, public spaces, and back-of-house facilities while leading the housekeeping and laundry teams.

Staff Leadership & Scheduling: Recruits, interviews, hires, trains, and manages room attendants, supervisors, and public area cleaners. Builds shift schedules based on hotel occupancy, events, and labor budgets.

Quality Control & Inspections: Conducts regular room and facility audits to ensure adherence to brand and luxury hygiene standards.

Inventory & Budget Management: Monitors and orders cleaning supplies, guest amenities, linens, and uniform stocks while tracking department expenses.

Cross-Department Coordination: Coordinates daily with the Front Desk (for room readiness and VIP arrivals), Engineering/Maintenance (for broken fixtures), and Human Resources.

Guest & Employee Relations: Resolves guest complaints regarding cleanliness or room readiness and fosters a positive workplace culture through open communication and recognition.

Education: High school diploma or GED required; a 2- or 4-year degree in Hospitality Management, Business Administration, or a related field is often preferred.

Experience: Typically 2 to 5 years of experience in housekeeping or rooms division operations, including 1 to 3 years in a supervisory or management role.

Key Skills: Strong leadership, organization, time management, problem-solving, attention to detail, and working knowledge of hotel property management systems (PMS) and labor regulations.

Compensation

$60,000 - $70,000 yearly

Rochester Airport Marriott sets the scene for a stylish getaway. Offering an unrivaled location, our hotel near Rochester Airport is just moments from popular destinations such as The Strong Museum, Seneca Park Zoo & Lake Ontario.