Housekeeping Manager

Pyramid Global Hospitality; Chicago (IL); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

Employee discounts

Job summary

The Wade - Lakeshore, a Pyramid Global Hospitality property in Chicago, is seeking a skilled housekeeping supervisor to lead a dedicated team and uphold top-quality standards.

You will oversee guest rooms and public areas, train staff, manage schedules and budgets, and collaborate with maintenance and front office teams to ensure smooth operations. This role offers opportunities for growth within Pyramid's portfolio and comprehensive benefits.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• 3-5 years housekeeping experience with 1-2 years supervisory experience.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Supervise and coordinate the activities of housekeeping staff.
• Ensure guest rooms, public areas, offices, and common spaces are cleaned and maintained according to standards.
• Recruit, train, coach, and evaluate housekeeping team members.
• Develop and manage employee schedules to ensure adequate staffing.
• Monitor inventory levels and order cleaning supplies, linens, and equipment as needed.
• Manage department budgets and control costs while maintaining service quality.
• Respond to guest concerns, requests, and complaints promptly and professionally.
• Ensure health, safety, and sanitation regulations are followed.

Skills

Team leadership

Scheduling

Quality control

Budget management

Inventory management

Health & safety

Customer service

Microsoft Office

Property management systems

Education

Associate/Bachelor's degree preferred

High school diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees. At The Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade.

At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels.

• medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options.
• 401(k) program with an employer match and immediate full vesting.
• paid time off and exclusive discounts across our portfolio of hotels.

What You Will Have An Opportunity To Do

Position Summary

Key Responsibilities

• Supervise and coordinate the activities of housekeeping staff.
• Ensure guest rooms, public areas, offices, and common spaces are cleaned and maintained according to established standards.
• Conduct regular inspections of rooms and facilities to ensure quality and cleanliness.
• Recruit, train, coach, and evaluate housekeeping team members.
• Develop and manage employee schedules to ensure adequate staffing levels.
• Monitor inventory levels and order cleaning supplies, linens, and equipment as needed.
• Manage department budgets and control costs while maintaining service quality.
• Respond promptly and professionally to guest concerns, requests, and complaints.
• Ensure compliance with health, safety, and sanitation regulations.
• Collaborate with maintenance and front office teams to address operational needs and room availability.
• Maintain housekeeping records, reports, and departmental documentation.
• Implement and enforce housekeeping policies, procedures, and service standards.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum of 3-5 years of housekeeping experience, with at least 1-2 years in a supervisory role.
• Strong leadership, communication, and organizational skills.
• Knowledge of cleaning procedures, products, and equipment.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and property management systems (preferred).
• Strong problem-solving and customer service skills.

Knowledge, Skills, And Abilities

• Team leadership and staff development
• Time management and scheduling
• Quality assurance and attention to detail
• Budget management and cost control
• Inventory and supply management
• Conflict resolution and customer service
• Health and safety compliance
• Effective verbal and written communication

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, or pull up to 25-50 pounds.
• Ability to bend, stoop, kneel, and reach as required.
• Ability to work flexible schedules, including weekends and holidays.

Work Environment

• Hotels, resorts, healthcare facilities, senior living communities, educational institutions, or commercial properties.
• Fast-paced environment with frequent interaction with guests, staff, and management.

Compensation

$68,000

$72,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.