Housekeeping Manager

KMG Hotels; Chesterfield (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel company seeks a Housekeeping Manager for the Towneplace Suites Chesterfield. This role involves overseeing the housekeeping and laundry departments, ensuring a clean and safe environment for guests, while motivating and developing the team. Candidates should have prior management experience and a commitment to excellent guest service.

Qualifications

• Supervisory experience in housekeeping is required.
• Effective verbal and written communication skills are necessary.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Manage operations of the housekeeping and laundry departments.
• Conduct inspections of guest rooms and public areas.
• Handle guest requests and maintain high service standards.

Skills

Communication

Problem-solving

Team management

Education

Prior supervisory experience in housekeeping

Marriott experience preferred

Tools

Brand computer software

Job description

About the Job:

We are seeking an Housekeeping Manager with enthusiasm for their team and the condition of the property at the Towneplace Suites Chesterfield.

The Housekeeping Manager is responsible for ensuring efficient and effective operations of the housekeeping and laundry departments while maintaining an attentive, friendly, and courteous atmosphere. Our goal is to provide our guests with a clean and safe environment while creating memorable experiences. You will be required to know Marriott brand policies, procedures, and standards as well as city, county, and state policies and guidelines. You will be instrumental in providing memorable moments for our team members and our guests while efficiently managing expenses and maximizing service levels.

Responsibilities:

• Encourage, motivate, counsel, and develop our associates. Have some fun.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving challenges.
• Maintain high standards of personal appearance and grooming which include the proper uniform and name tag for yourself and staff.
• Be comfortable learning brand computer software to assign room attendant boards, update room status, and use Fosse and Empower.
• Maintain PAR levels in all supplies and linen inventory per company policy by completing inventory reports and submitting supply orders.
• Respond to all guest requests, concerns, and complaints in an attentive, courteous manner.
• Assign room boards and other assignments to room attendants, housemen, and laundry attendants. Ensure consistency and timeliness in completing assignments.
• Walk inside and outside of the property daily.
• Ensure linen rooms and cleaning carts are clean and stocked daily.
• Perform daily inspections of all guest rooms and public areas to assure the standards and productivity levels are being met and maintained.
• Schedule and assign weekly, monthly, quarterly, bi-annual, and annual cleaning projects.
• Maintain Lost and Found and Key control, daily.
• Be proactive in finding issues before our guests do. Initiate work orders and follow through.
• Maintain professional and consistent communication with the front desk and maintenance throughout the day.
• Maintain a discarded linen log and compare it with the monthly inventory.
• Ensure all daily assignments are completed and signed off on prior to leaving for the day.
• Assist with cleaning duties as needed.

Qualifications:

• Prior housekeeping experience as a supervisor/manager.
• Marriott experience is strongly preferred.
• Able to effectively communicate both verbally and written.
• Must be able to work on the computer and have a smartphone.
• Flexible schedule to meet hotel demand. This includes weekends and holidays.
• Must be able to be on your feet for 8 hours daily, exert up to 50 pounds of force, push and pull heavy objects and have the mobility to inspect high and low areas of the rooms and hotel.

About KMG Hotels:

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.

About KMG Hotels:

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current
Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen
months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.