Housekeeping Manager

Cliff House Maine; Cape Neddick (ME); On-site; USD 55,000 - 60,000; Full time

Job summary

Cliff House Maine is seeking an experienced housekeeping supervisor to lead daily operations for guest rooms and public areas. You will delegate tasks, monitor performance, and ensure compliance with cleanliness standards across the resort.

Role requires strong communication, leadership, and physical stamina to manage busy shifts and uphold guest satisfaction at a premier Maine resort.

Qualifications

• Extensive knowledge of hotel housekeeping and cleaning techniques.
• Previous experience as a resort housekeeping supervisor or manager preferred.
• Good communication skills (written and verbal).
• Interpersonal skills enabling supervision and motivation of staff and effective guest interactions.
• Must be able to stand and exert mobility for periods up to four hours; lift up to 40 pounds.

Responsibilities

• Establish and delegate daily work assignments for Housekeeping staff to ensure areas are cleaned to standards.
• Assist with training, scheduling, reviewing staff, and monitoring productivity to improve performance.
• Assist with payroll information processing and verification for the department.
• Respond to guest requests and resolve housekeeping-related complaints.
• Inspect guest rooms for maintenance needs and cleaning standards.

Skills

Housekeeping knowledge

Staff supervision

Training and coaching

Communication skills

Interpersonal skills

Physical stamina

Job description

Job Summary

This position is part of the housekeeping management team who manage the cleanliness and appearance of guest accommodations and public space at Cliff House Maine. Pay Range: $55,000 - $60,000 annually

Essential Functions

• Establishing and delegating daily work assignments for all Housekeeping staff to ensure all areas of the property are cleaned in accordance with company standards.
• Assisting with training of new staff, scheduling and reviewing all departmental staff; checking quality of work performed, monitoring productivity, and motivating staff to improve performance.
• Assisting with preparing, authorization and verification of all departmental payroll information.
• Responding to guest requests and complaints concerning housekeeping.
• Inspecting guest rooms for preventative maintenance, needed repairs, and ensuring that cleaning standards are maintained.
• Maintaining inventory of guest and housekeeping supplies/linens and placing and recording orders for necessary supplies and equipment.
• Ensuring operating procedures are in compliance with all state and federal regulations with regard to OSHA and HAZCOM.
• Maintaining the Lost and Found function for the entire resort.

Qualifications

• Extensive knowledge of hotel housekeeping and cleaning techniques.
• Previous experience as a resort housekeeping supervisor or manager preferred.
• Good communication skills (written and verbal).
• Interpersonal skills enabling one to supervise and motivate a staff and deal effectively with all guests,
• Must be able to stand and exert well‑paced mobility for periods of up to four hours in length. Requires sitting, bending, stooping, climbing, kneeling, reaching, and visual acuity
• Must be able to lift and carry boxes, equipment, etc., weighing up to 40 pounds.
• Must be able to pass a background check

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.