Housekeeping Manager

Pyramid Global Hospitality; Cambridge (MA); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Pyramid Global Hospitality in Cambridge, MA is seeking a Housekeeping Manager to oversee hotel housekeeping operations, ensuring cleanliness, sanitation, and guest satisfaction across guestrooms and public areas.

You will lead staff, manage inventory and costs, conduct inspections, and train teams to uphold Kendall Hotel standards while emphasizing safety and operational excellence.

Competenze

• Minimum of 3–5 years of progressive hospitality leadership experience in a full-service hotel.
• Proven ability to lead, motivate, and develop high-performing teams.
• Flexibility to work evenings, weekends, and holidays.
• Strong organizational, analytical, and time-management skills.
• Excellent interpersonal and communication skills with guests, associates, vendors, and partners.
• English & Spanish required; Portuguese strongly preferred.

Mansioni

• Recruit, interview, train, coach, discipline and appraise direct reports.
• Create schedules and approve time off and shift changes.
• Direct staff to maximize efficiency and maintain property standards.
• Coach and develop staff for growth in current and future roles.
• Ensure all areas meet cleanliness and presentation standards.
• Inspect guest rooms and public areas for quality control.
• Enforce hotel standards, health regulations and safety protocols.
• Manage inventory of cleaning supplies, linens and amenities.
• Follow lost and found procedures.
• Collaborate with front office and maintenance to enhance guest experience.
• Maintain vendor relationships.
• Review procedures to improve processes, performance, and service.
• Establish new standards to deliver top-tier service.
• Oversee payroll, expenses, equipment and supplies.
• Order room supplies and linens; track inventory.
• Handle day-to-day operations and communications within Housekeeping.
• Oversee day-to-day laundry operations.

Conoscenze

Leadership

Staff development

Bilingual (EN/ES)

Time management

Customer service

Strumenti

Opera Cloud

ALICE

Microsoft Office

Descrizione del lavoro

The Housekeeping Manager is overseeing the Housekeeping operations of the hotel, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in housekeeping and public area cleaning, providing the training, supplies, and support required to maintain the hotels guestrooms and public areas in pristine condition. The Housekeeping Manager must be familiar with the PMS software used to distribute daily workloads, be able to manage inventories and costs for guestroom supplies, linens, and cleaning equipment. Hotel walk-throughs are a vital part of the daily workload. This individual will be heavily involved in the selection and training of the team, ensuring that Kendall Hotel cleanliness standards are adhered to with a premium on working safely in all areas.

What you will be doing:

• Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees time, time off and shift changes.

• Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.

• Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.

• Ensure all areas meet the hotel’s cleanliness and presentation standards.

• Conduct inspections of guest rooms and public areas to maintain quality control.

• Implement and enforce hotel standards, health regulations and safety protocols.

• Assist in managing the inventory of cleaning supplies, linens and guest amenities.

• Ensure lost and found procedures are followed.

• Work closely with other departments, including front office and maintenance, to enhance the guest experience.

• Work closely with Vendors and maintain the Vendor relationships

• Review work procedures and operational opportunities to determine ways to improve processes, performance, and service.

• As necessary, establish new standards to provide the guests the highest quality of service.

• Responsible for the financial success of the housekeeping operation, including payroll, expenses, operating equipment, and supplies.

• Ordering all room supplies, linen inventory and keeping track of all inventory

• Responsible for the day-to-day operation needs, tasks and communication within the Housekeeping department.

• Responsible for all laundry day to day operation needs

What you bring to the role:

In addition to performing the essential functions of this position, candidates should possess the following qualifications and competencies:

• Minimum of 3-5 years of progressive hospitality leadership experience , within a full-service hotel in the housekeeping department, or similar guest-focused environment.

• Proven ability to lead, motivate, and develop high-performing teams while fostering a culture of exceptional guest service and operational excellence.

• Flexibility to work a varied schedule, including evenings, weekends, and holidays , based on business needs.

• Strong organizational, analytical, and time-management skills with the ability to effectively prioritize multiple responsibilities in a fast-paced environment.

• Demonstrated ability to maintain a high level of accuracy, attention to detail, and professionalism while meeting deadlines and operational objectives.

• Strong problem-solving and decision-making abilities, with sound judgment and the ability to handle guest and operational challenges effectively.

• Excellent interpersonal, communication, and customer service skills, with the ability to build positive relationships with guests, associates, vendors, and business partners.

• Self-motivated and results-oriented, with the ability to work independently and collaboratively as part of a leadership team.

• Bilingual or multilingual communication skills preferred; ability to effectively communicate in English & Spanish required , with Portuguese strongly preferred.

• Proficiency in Microsoft Office Suite and hospitality technology systems, including Property Management Systems (PMS) with Opera Cloud and ALICE is preferred.