Housekeeping Manager

BENCHMARK; Cambridge (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Benchmark seeks a Housekeeping Manager to lead housekeeping and public area operations at a premier property in Cambridge, MA. You will recruit, train, coach, and schedule staff, ensuring the highest standards of cleanliness and guest satisfaction.

Collaboration with front office, maintenance and vendors is essential to elevate the guest experience. You will routinely inspect rooms, enforce safety protocols, manage inventories and costs, and drive continuous process improvements.

Qualifications

• Minimum 3–5 years of progressive hospitality leadership experience in a full-service hotel housekeeping environment.
• Proven ability to lead, motivate and develop high-performing teams.
• Strong organizational and time-management skills with attention to detail.
• Excellent communication and customer service skills; able to build positive relationships with guests, staff and vendors.
• Fluency in English; Spanish required; Portuguese preferred.

Responsibilities

• Oversee housekeeping and public areas to meet cleanliness and presentation standards.
• Recruit, train, coach, and evaluate staff; manage scheduling and time-off approvals.
• Drive performance through coaching and feedback; enforce safety protocols and health regulations.
• Inspect guest rooms and public spaces; coordinate with front desk and maintenance.
• Manage inventory and costs for supplies, linen, and equipment; monitor vendor relationships.
• Lead inventory control, lost-and-found procedures, and daily operational communications.

Skills

Leadership

Team development

Customer service

Time management

Attention to detail

Multilingual (English/Spanish)

Portuguese preferred

PMS proficiency

Job description

The Housekeeping Manager is overseeing the Housekeeping operations of the hotel, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in housekeeping and public area cleaning, providing the training, supplies, and support required to maintain the hotels guestrooms and public areas in pristine condition. The Housekeeping Manager must be familiar with the PMS software used to distribute daily workloads, be able to manage inventories and costs for guestroom supplies, linens, and cleaning equipment. Hotel walk-throughs are a vital part of the daily workload. This individual will be heavily involved in the selection and training of the team, ensuring that Kendall Hotel cleanliness standards are adhered to with a premium on working safely in all areas.What you will be doing:Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees time, time off and shift changes.Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.Ensure all areas meet the hotel’s cleanliness and presentation standards.Conduct inspections of guest rooms and public areas to maintain quality control.Implement and enforce hotel standards, health regulations and safety protocols.Assist in managing the inventory of cleaning supplies, linens and guest amenities.Ensure lost and found procedures are followed.Work closely with other departments, including front office and maintenance, to enhance the guest experience.Work closely with Vendors and maintain the Vendor relationshipsReview work procedures and operational opportunities to determine ways to improve processes, performance, and service.As necessary, establish new standards to provide the guests the highest quality of service.Responsible for the financial success of the housekeeping operation, including payroll, expenses, operating equipment, and supplies.Ordering all room supplies, linen inventory and keeping track of all inventoryResponsible for the day-to-day operation needs, tasks and communication within the Housekeeping department.Responsible for all laundry day to day operation needsWhat are we looking for?What you bring to the role:In addition to performing the essential functions of this position, candidates should possess the following qualifications and competencies:Minimum of 3-5 years of progressive hospitality leadership experience, within a full-service hotel in the housekeeping department, or similar guest-focused environment.Proven ability to lead, motivate, and develop high-performing teams while fostering a culture of exceptional guest service and operational excellence.Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on business needs.Strong organizational, analytical, and time-management skills with the ability to effectively prioritize multiple responsibilities in a fast-paced environment.Demonstrated ability to maintain a high level of accuracy, attention to detail, and professionalism while meeting deadlines and operational objectives.Strong problem-solving and decision-making abilities, with sound judgment and the ability to handle guest and operational challenges effectively.Excellent interpersonal, communication, and customer service skills, with the ability to build positive relationships with guests, associates, vendors, and business partners.Self-motivated and results-oriented, with the ability to work independently and collaboratively as part of a leadership team.Bilingual or multilingual communication skills preferred; ability to effectively communicate in English & Spanish required, with Portuguese strongly preferred.Proficiency in Microsoft Office Suite and hospitality technology systems, including Property Management Systems (PMS) with Opera Cloud and ALICE is preferred.