Housekeeping Manager

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in Atlanta is seeking a Housekeeping Manager to ensure cleanliness standards and efficient management of housekeeping operations. The ideal candidate will have extensive management experience, strong organizational skills, and a commitment to customer satisfaction. Join a passionate team dedicated to providing exceptional service in a vibrant environment.

Benefits

Medical and Dental programs

Vision insurance

401(k) Savings Plan with matching funds

Vacation, Sick and Holiday programs

Pet insurance

Qualifications

• 5+ years management experience, with at least 3 years in housekeeping management.
• Thorough knowledge of housekeeping and laundry operations.
• Effective verbal and written communication skills.

Responsibilities

• Plan and monitor staff workload to ensure cleanliness standards.
• Develop housekeeping and laundry budget.
• Interview, hire, train, and evaluate staff.

Skills

Management

Organizational Skills

Conflict Resolution

Communication

Education

High School diploma or equivalent

Bachelor's Degree

Job description

About Us

Embassy Suites Atlanta Midtown is a new and modern hotel in the upscale Atlantic Station neighborhood. This easy commute for associates is convenient to a MARTA station and near entertainment, shopping and dining. You can be part of a reinvigorated, passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of our Loves Culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

• Develop housekeeping and laundry budget.

• Develop and implement controls for expense management.

• Conduct periodic inventory of guest supplies, small equipment and linen as required.

• Utilize labor management tools to schedule and control labor costs.

• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.

• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

• Communicate both verbally and in writing to provide clear direction to staff.

• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

• Evaluate condition of furniture, fixtures, decor, etc. *Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

• Ensure compliance of housekeeping and laundry standard operating procedures and policies.

• Operate department pursuant to OSHA requirements and guidelines.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• 5+ years management experience, with at least 3 years in housekeeping management.

• Experience managing in-house operated laundry operations.

• High School diploma or equivalent required; Bachelor's Degree preferred.

• Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.

• Able to work with other department leaders.

• Able to resolve guest, supervisor, and associate conflicts.

• Able to manage multiple tasks at all times and have excellent organizational skills.

• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.