Housekeeping Manager

Holiday Inn Reagan National Airport; Arlington (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Manager to lead operations at a prominent hotel. This role is pivotal in ensuring the cleanliness and satisfaction of guests, while also managing financial results and staff development. As part of a team that values integrity and excellence, you will have the opportunity to influence guest experiences positively. If you thrive in a fast-paced environment and have a passion for hospitality, this is your chance to elevate your career and make a significant impact.

Benefits

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

Vacation Policy

Weekly Pay

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Discounted Room Rates

Qualifications

• 2+ years of progressive housekeeping management experience required.
• Must be detail-oriented and able to communicate well with team members.

Responsibilities

• Manage overall housekeeping operations and ensure cleanliness of hotel rooms.
• Accountable for guest satisfaction and managing housekeeping finances.

Skills

Detail Orientation

Communication Skills

Problem Solving

Team Management

Bilingual Ability

Education

High School Diploma or GED

College Degree or Equivalent Experience

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

Your next opportunity awaits! B. F. Saul Company Hospitality Group invites you to join our team as our Housekeeping Manager for the Holiday Inn National Airport hotel in Arlington, VA. As a leading owner and operator in the Hospitality industry, we are committed to providing an unmatched career experience and are committed to the success and development of our team members.

This position as Housekeeping Manager is responsible for overall housekeeping operations and ensures the cleanliness of hotel rooms and public areas. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.

B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

Responsibilities:

• Financial Results/Cost Control: Responsible for the overall finances of the housekeeping department. Responsible for maximizing hotel profitability and management of expenses. Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs. Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Ensures sufficient room inventory is available and cleaned to maximize revenue.
• Guest Service: Accountable for guest satisfaction by providing quality room cleanliness and room supplies. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team members incidents.
• Associate Management and Development: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.
• Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Qualifications:

• Education: High school diploma or GED required. College degree or equivalent experience preferred.
• Experience/Knowledge/Skills/Abilities: 2+ years of progressive housekeeping management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred.
• Physical: Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

Benefits:

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Weekly Pay
• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online