Housekeeping Manager

HHM Hospitality; Anaheim (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

HHM Hospitality in Anaheim seeks a seasoned Housekeeping Manager to lead and develop our guest rooms and public areas team, maintaining high cleanliness and safety standards in line with brand guidelines.

You will interview, train, schedule, coach and supervise associates, monitor performance, inspect rooms and public areas, address guest inquiries, and manage inventories and budgets while promoting sustainability and safety compliance.

Qualifications

• One year housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule and coach associates.
• Monitor staff performance for efficiency and policy compliance.
• Inspect guest rooms, public areas and grounds for cleanliness and safety.
• Answer guest inquiries and resolve concerns.
• Prepare schedules based on occupancy and assign duties.
• Maintain inventory and submit orders to ensure supplies.
• Prepare departmental paperwork.
• Communicate service scores to drive improvement.
• Ensure compliance with brand standards and safety.
• Follow EarthView sustainability guidelines and safety protocols.
• Perform other duties as requested by management.

Skills

Staff supervision

Training and coaching

Quality control

Guest service

Budget awareness

Job description

Overview

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Walking distance to Downtown Disney & Disneyland Monorail. Enjoy the convenience and location of the Holiday Inn & Suites Anaheim Hotel. As a Disneyland® Resort Good Neighbor Hotel, you can be assured of two things: quality and close proximity to the Disneyland Resort. We are only a15-minute walkto Downtown Disney® and the Disneyland® Monorail. We are also happy to arrange transportation for our guests, provided by Anaheim Resort Transit (ART) at a nominal fee, directly to Disneyland®.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.