Housekeeping Manager

crestline-external; Aberdeen (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Crestline Hotels & Resorts seeks a Complex Housekeeping Manager to lead housekeeping and laundry for the Courtyard by Marriott Aberdeen at Ripken Stadium and Residence Inn by Marriott Aberdeen at Ripken Stadium.

You will direct staffing, training, and daily operations, ensuring rooms meet high standards while fostering accountability and teamwork across two hotels in a fast-paced environment.

Qualifications

• 2-3+ years of housekeeping management experience preferred.
• High School Diploma or GED required.
• Basic computer skills including Microsoft Office.

Responsibilities

• Inspect work to ensure standards are met.
• Plan and prepare employee work schedules.
• Train, coach, and motivate staff daily.
• Coordinate with departments for efficient service delivery.
• Monitor equipment and facilities condition.
• Forecast staffing and stock levels for scheduling.
• Prepare activity and personnel reports and budgets.

Skills

Leadership

Staff Management

Budgeting

Scheduling

Coaching

Education

High School Diploma or GED

2-3+ years housekeeping management experience

Microsoft Office familiarity

Tools

Hotel information systems

Job description

Lead the Team Behind an Exceptional Stay

Are you a hands-on hospitality leader who takes pride in creating clean, welcoming spaces and developing great teams?

We are seeking an experienced and energetic Complex Housekeeping Manager to lead housekeeping operations for both the Courtyard by Marriott Aberdeen at Ripken Stadium and Residence Inn by Marriott Aberdeen at Ripken Stadium.

This is an exciting opportunity for a strong housekeeping leader who thrives in a fast-paced, multi-property environment. You’ll have the opportunity to make an impact across two hotels, build a culture of accountability and teamwork, and ensure every guest arrives to a room that meets our high standards.

Overview:

The Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments. The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Housekeeping Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Housekeeping Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the housekeeping staff daily.

Key Duties & Responsibilities:

• Inspect work performed to ensure that it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Check equipment to ensure that it is in working order.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Order and purchase equipment and supplies and Issue supplies and equipment to workers.
• Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
• Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
• Establish and implement operational standards and procedures for the department.
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Select and order or purchase new equipment, supplies, and furnishings.
• Recommend changes that could improve service and increase operational efficiency.
• Maintain required records of work hours, budgets, payrolls, and other information.
• Screen job applicants, and hire new employees.
• Supervise in-house services such as laundries, dry cleaning, and/or valet services.
• Advise the front office of rooms ready for occupancy.
• Perform financial tasks such as estimating costs, and preparing and managing budgets.
• Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent.
• 2-3 plus years of experience in Housekeeping Management preferred.
• Basic computer skills needed. Familiarity with Microsoft Office preferred.
• Experience with hotel information systems preferred.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.