Housekeeping Lead: Lead Cleanliness & Guest Comfort

Compass Group USA; Carmel (IN); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Retirement Plan

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits (Critical Illness,

Legal Services

Job summary

Compass Group USA is seeking a full-time Housekeeper Lead at Saint Vincent Heart Center in Carmel, IN. The role supervises, trains and inspects housekeeping staff to ensure the unit's standards and optimum service to guests.

We offer a comprehensive benefits package and opportunities for career growth within TouchPoint. Applicants must manage schedules, coordinate staff, and uphold high cleanliness and safety standards.

Qualifications

• Supervises housekeeping staff to ensure the unit's standards.
• Trains staff and inspects performance to maintain quality.
• Resolves guest complaints to ensure guest satisfaction.

Responsibilities

• Provides quality service to customers by providing one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities.
• Communicates additions or changes to assignment sheets as they arise throughout the shift.
• Assigns keys, radios and beepers to staff, and maintains security of keys.
• Checks equipment for supplies, neatness and mechanical problems; instructs staff to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team and maintains professional conduct.
• Performs other duties as assigned.

Skills

Leadership

Staff training

Quality service

Problem solving

Job description

Compass Group USA is seeking a full-time Housekeeper Lead at Saint Vincent Heart Center in Carmel, IN. The role supervises, trains and inspects housekeeping staff to ensure the unit's standards and optimum service to guests.

We offer a comprehensive benefits package and opportunities for career growth within TouchPoint. Applicants must manage schedules, coordinate staff, and uphold high cleanliness and safety standards.