Housekeeping Inspector - Hilton Orlando Buena Vista Palace

Hilton Worldwide, Inc.; Mission (KS); On-site; Full time

Job summary

A leading company in hospitality is hiring a Housekeeping Inspector in Mission, Kansas. The role involves ensuring quality standards in a bustling hotel environment, managing guest expectations, and working collaboratively with the housekeeping team. This full-time position offers competitive pay and a range of employee benefits including health insurance, paid time off, and educational opportunities.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Qualifications

• Experience working in hotel housekeeping as a supervisor or room inspector.
• Availability for nights, weekends, and holidays.

Responsibilities

• Inspecting rooms and suites and ensuring compliance with hotel standards.
• Managing guest floors and ensuring productivity in real time.
• Providing customer service to guests about hotel services.

Skills

Good verbal English communication skills

Teamwork

Customer Focus

Job description

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Job Description

Connected by pedestrian skybridge to Disney Springs, this 1011-room property includes more than 150 dining, shopping, and entertainment venues.

The ideal candidate will have experience working in hotel housekeeping as a supervisor or room inspector at a similar sized property, good verbal English communication skills and availability during nights, holidays, and weekends.

This is a full-time position which requires full availability to work weekdays, weekends, and holidays. Shifts will be scheduled from approximately 10:00am – 6:30pm with. Friday, Saturday, Sunday, and Monday availability is needed for this position – no exceptions.

Shift Pattern: Full Time – 10:00am – 6:30pm, availability on the following days is a must: Friday, Saturday, Sunday, and Monday

Pay Rate: $22.88 per hour

What are the benefits of working for Hilton?

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Housekeeping Inspector, you would be responsible for inspecting rooms and suites, as well as hotel public areas to ensure all are cleaned and comply with Hilton/hotel standards.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Complete visual inspections of room/suites and ensure guest floors are kept clean and tidy in both front and back of houseareas.
• Complete reports, verify status reports; change room status to ready and load into automated property management system.
• Manage guest floors by continuously checking rooms inventory; assign rooms to attendants and ensure productivity in real time (including replacing DND rooms by 2pm)
• Ensure stock rooms and carts are maintained with proper supplies and check out with House Attendant daily verifying checklist duties completed.
• Assist in managing base; incoming guest request and assigning to house person or inspector.
• Complete work orders as needed when inspecting rooms with Engineering in HOTSOS.
• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.
• Assist in housekeeping office with managing guest calls and routing to house attendants.
• Other duties and special projects as assigned by the supervisor, such as managing work tickets in HOTSOS, office clean up and assisting in the cleaning/inspecting of other public areas.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Customer Focus

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.