Housekeeping Inspector

The Greenbrier; White Sulphur Springs (WV); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Inspector to oversee room attendants and ensure high standards of cleanliness. This role involves inspecting performance, providing constructive feedback, and maintaining effective communication with management regarding guest and room issues. The ideal candidate will possess strong supervisory experience, excellent communication skills, and basic computer proficiency. Join a dynamic team in a vibrant environment where your contributions will directly impact guest satisfaction and the overall success of the housekeeping department.

Qualifications

• Supervisory experience required to manage room attendants effectively.
• Excellent communication skills are essential for this role.

Responsibilities

• Inspect room attendants' performance and provide feedback.
• Ensure cleanliness and standards are upheld throughout the property.

Skills

Supervisory experience

Excellent oral and written communication

Leadership skills

Basic computer skills

Data entry

Hand/Eye Coordination

Education

High School Diploma or G.E.D.

Tools

Property Management Systems (OPERA, HotSos)

Excel

Job description

Position: Housekeeping Inspector
Department: Housekeeping

Primary Responsibilities:

1. Inspect room attendant’s performance and hold them accountable when needed.
2. Ensure all areas are up-to-standards by walking floors constantly.
3. Offer positive and constructive feedback to team members on a daily basis.
4. Maintain effective communication with managers on guest and room issues.
5. Follow up with guest’s requests and ensure work is completed.
6. Track team member’s performance and provide manager with accurate results.

Secondary Responsibilities:

1. Work on projects as needed.
2. Assist with weekly meetings.

Normal Working Hours: (Shift, days)
•Weekends and holidays required. Number of hours worked dependent upon house count and seniority.

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements:
•Supervisory experience required.

Educational Requirements:
•High School Diploma or G.E.D.

Communication Skills Requirements:
•Excellent oral and written skills.

Technical Requirements:
•Basic computer skills preferred.
•Experience with Property Management Systems (OPERA, HotSos).
•Drivers License required.

Computer Experience:
•Excel
•Database
•Programming
•Calendars
•Internet
•Hardware Installation

Technical Skills:
•Typing- (WPM) Intermediate/Experienced
•Data Entry
•Other

Physical Requirements:

1. Standing- Frequent
2. Sitting- Frequent
3. Walking- Frequent
4. Climbing- Frequent
5. Bending/Stooping- Frequent
6. Overhead Reaching
7. Arm/Hand Movement
8. Hand/Eye Coordination

Location of Work:
•Indoors
•Outdoors
•Temp. Fluctuations

Work Postures:
•Continuous (up to 8 hrs. in an 8 hr. shift)
•Frequent (up to 5.5 hrs. in 8 hr. shift)
•Infrequent (up to 3 hrs. in an 8 hr. shift)
•Rarely (up to .5 hr in 8 hr. shift)

Lifting Requirements:
•Must be able to lift over 41 lbs. in the following positions:

• Overhead lift
• Floor to Waist Lift
• Grasping
• Push/Pull
• Carrying

Required Supervision:
•Reports to Housekeeping Manager.
•Supervises room attendants and housemen according to assignment.
•Able to work under pressure while maintaining a positive attitude.

Other Requirements:
•Consistent demonstration of the Ten Essential Attributes.
•Must have good judgment, leadership skills and be attentive.
•Able to follow instructions and meet deadlines.

*Requirements are subject to change.