Housekeeping Inspector

Riverstone Resort & Spa; Pigeon Forge (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Riverstone Resort & Spa is seeking a Housekeeping Inspector to ensure guest rooms and public areas meet hotel standards for cleanliness and readiness. You will inspect, verify conditions, stock supplies, and report issues to maintain high guest satisfaction and uphold brand quality.

The role supports the housekeeping team by providing feedback, training, and accurate records of inspections, contributing to a safe and welcoming environment for guests.

Responsibilities

• Inspect guest rooms, bathrooms, and assigned public areas after cleaning.
• Verify that rooms meet cleanliness, presentation, and quality standards.
• Ensure linens, towels, amenities, and supplies are properly stocked and arranged.
• Check beds, furniture, floors, windows, bathrooms, and other surfaces for cleanliness.
• Identify and report maintenance issues, damages, safety hazards, and missing items.

Skills

Room inspections

Quality control

Communication

Staff training

Job description

Position Summary

The Housekeeping Inspector is responsible for inspecting guest rooms and public areas to ensure cleanliness, quality, and compliance with hotel standards. This position ensures that rooms are properly cleaned, maintained, and ready for guest occupancy while providing feedback and support to housekeeping team members.

The Housekeeping Inspector plays an important role in maintaining guest satisfaction, cleanliness standards, and the overall reputation of the hotel.

Essential Duties and Responsibilities

Room Inspections

• Inspect guest rooms, bathrooms, and assigned public areas after housekeeping staff have completed cleaning.

• Verify that rooms meet hotel cleanliness, presentation, and quality standards.

• Ensure all linens, towels, amenities, and guest supplies are properly stocked and arranged.

• Check beds, furniture, floors, windows, bathrooms, and other surfaces for cleanliness.

• Verify that all room fixtures, appliances, lighting, and equipment are functioning properly.

• Confirm that rooms are properly prepared for guest arrival and meet hotel brand standards.

• Identify and report maintenance issues, damages, safety hazards, and missing items.

• Reinspect rooms after corrections have been made.

Quality Control and Staff Support

• Communicate inspection results and required corrections to housekeeping team members.

• Provide constructive feedback and guidance to room attendants.

• Assist the Executive Housekeeper or Housekeeping Manager with maintaining consistent quality standards.

• Help identify recurring cleanliness or performance issues.

• Assist with training housekeeping employees on proper cleaning procedures and inspection standards.

• Maintain accurate records of room inspections and deficiencies.

Guest Satisfaction and Safety

• Ensure guest rooms are clean, comfortable, and presentable.

• Report lost and found items according to hotel procedures.

• Follow hotel policies regarding guest privacy and security.

• Maintain proper handling of cleaning supplies, chemicals, and equipment.

• Report unsafe conditions, accidents, or security concerns immediately.

• Support the hotel’s commitment to excellent guest service.

General Responsibilities

• Maintain a professional appearance and courteous attitude.

• Communicate effectively with housekeeping, front desk, maintenance, and management teams.

• Assist with housekeeping duties as needed during periods of high occupancy or staffing shortages.

• Follow all company policies, procedures, and safety guidelines.

• Perform other duties as assigned by management.

Work Environment

This position operates primarily within hotel guest rooms, hallways, housekeeping areas, and public spaces. The employee may be exposed to cleaning chemicals, wet floors, and other typical hotel housekeeping conditions.