Housekeeping Houseperson (Full Time) - InterContinental Houston

IHG Hotels; Texas; Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room discount

Training programs

Benefits package

Descripción de la vacante

IHG Hotels & Resorts is seeking a Hotel Housekeeping Attendant in Houston, TX. You will assist room attendants on assigned floors, collect and transport linens to the laundry, and deliver fresh linens to carts throughout the day.

You may help strip linens and clean public areas as needed, while delivering items requested by guests and staff. In this role, you will monitor supplies, promote teamwork, respond to guest requests, and participate in deep cleaning projects.

Formación

• Basic reading, writing, and math skills.
• Some housekeeping experience preferred.
• Ability to speak English preferred.

Responsabilidades

• Assist room attendants on assigned floors and deliver linens.
• Monitor and control supplies and minimize waste.
• Respond to guest requests and complaints to ensure satisfaction.
• Deliver and retrieve items to/from guest rooms and public areas.
• Transport dirty linens to laundry and maintain cleanliness of closets.

Conocimientos

Basic literacy

English language

Descripción del empleo

JOB OVERVIEW:

Assist room attendants on assigned floors; collect dirty linens and transport to laundry areas, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping

People

Promote teamwork and quality service through daily communication and coordination with other disciplines.

Report to supervisor of needed repairs or unsafe conditions

Guest Experience

Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

Responsible Business

May collect newspaper and other items for recycling.

Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.

Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.

Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.

Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.

May regularly assist with deep cleaning projects.

May assist with other duties as assigned.

QUALIFICATION AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling.

Other: Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when reading assignments and completing checklists.

Must be able to work nights, weekends, and/or holidays

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $18.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full‑time employees.

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the