Housekeeping Houseperson

Atrium Hospitality LP; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Atrium Hospitality is seeking a Housekeeping Houseperson for the Hilton Charlotte Airport. The individual will ensure rooms and public areas meet cleanliness and presentation standards while providing exceptional service to guests. Previous experience in housekeeping and customer service is preferred. Flexible hours and a commitment to quality are essential in this fast-paced environment.

Benefits

401(k) plan with company match

Comprehensive health coverage including medical, dental, and vision

Paid time off and vacation programs

Tuition reimbursement and wellness programs

Qualifications

• Previous hotel housekeeping or applicable cleaning experience preferred.
• Customer service experience is preferred.
• Able to lift at least 50lbs occasionally and 20lbs regularly.

Responsibilities

• Clean and maintain hotel guest rooms and public areas to high standards.
• Remove used linen and disinfect high-touch surfaces.
• Ensure the cleanliness and organization of work areas.

Skills

Attention to detail

Teamwork

Customer service

Education

High school diploma or equivalent

Job description

Hotel:

Hilton Charlotte Airport

2800 Coliseum Centre Drive

Charlotte, NC 28217

Housekeeping Houseperson

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

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Primary Purpose:

The primary purpose of the Housekeeping Houseperson is to provide guests with an excellent room experience while providing friendly, attentive, and timely service and through ensuring that guest rooms and public areas meet high standards of cleanliness and are properly presented.

Work Performed:

The Housekeeping Associate will be tasked with the following duties, responsibilities, and assignments:

• Cleanand maintain hotel guest rooms, publicareasand laundry within the hotelper established protocols, including but not limited to:
• Removal of all used and unused linen/terry from room
• Disinfect all high touch surfaces and unused amenities
• Clean bathrooms
• Clean glass and mirrors, dust and polish furniture and equipment
• Replace burned out light bulbs
• Remake beds with clean linens
• Replenish supplies such as drinking glasses, writing supplies and bathroom supplies
• Empty wastebaskets and transport other trash and waste to disposal areas
• Clean rugs, carpets upholstered furniture anddraperies;
• Ensure usage of approved cleaningchemicals;
• Operate, stock and maintain storage closets and room attendant carts to include such items as linens, towels, toiletry items and cleaningsupplies;
• Maintain cleanliness and organization in all workareas;
• Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning techniquerequired;
• Use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and presslinen;
• Make rounds through the halls each shift to ensure public areas aredisinfected,clean and tidy, taking care to remove or replace anything out oforder;
• Uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium laborguidelines;
• May be required to train newly hired associates and support on-going performancedevelopment;
• Perform work on a deep cleaning and preventative maintenance scheduled program for all areas of the hotel as assigned. Use power equipment whenapplicable;
• Observe precautions required to protect hotel and guest property, report damage, theft and found articles tosupervisor;
• Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and
• Any and allother work as required to complete the primary purpose of the position.

Preferred Prior Experience:

Previous hotel housekeeping or other applicable cleaning experience

Prior customer service experience

Preferred Education:

High school diploma or equivalent

Physical:

Able to lift a minimum of 50lbsoccasionally and 20lbs regularly

Ableto bend and squat repeatedly

Able to walk and stand for duration of scheduled shift

Other:

Flexible to work day shifts, early mornings, evenings,nights,weekends and holidays

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy