Housekeeping - Floor Supervisor

Omni Hotels & Resorts; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Omni Tempe Hotel at ASU in Tempe, AZ is seeking a Housekeeping Supervisor to ensure guestrooms and public areas meet four-diamond standards. You will inspect cleanliness, coordinate room status, and supervise room attendants to maintain linens and supplies.

This role requires at least 1 year of supervisory experience in housekeeping, strong customer service, and the ability to work flexible hours, including nights and weekends. Join Omni's team and help create moments that matter for guests.

Qualifications

• At least 1 year of supervisory/coordinating experience in Housekeeping.

Responsibilities

• Assign special projects to housekeeping staff.
• Report needed repairs or discrepancies of guest rooms.
• Ensure attendants have supplies and linens.
• Assist in cleaning guest rooms when necessary.
• Process AM/PM room status reports.
• Keep linen carts and closets stocked.
• Maintain clean stock in supply cage.
• Ensure VIP rooms are inspected ASAP.
• Prioritize check-out/vacated rooms.
• Maintain knowledge of hotel facilities and events.
• Ensure safe environment for guests and associates.
• Inspect housekeeping and public areas; foster teamwork.
• Dress and present a professional appearance.

Skills

Supervisory experience

Customer service

Communication skills

English proficiency

Professional appearance

Tools

Payroll systems

Job description

Omni Tempe Hotel at ASU, 7 E University Dr, Tempe, Arizona, United States of America

Job Description

Located at the corner of University and Mill, Omni Tempe Hotel at ASU sits at the center of Tempe’s energy, creativity, and growth. As the flagship hotel of the city’s revitalized downtown, we offer more than 36,000 square feet of stunning indoor and outdoor event space, four signature dining outlets, a rooftop pool deck with unbeatable views, and 330 beautifully designed guest rooms overlooking the ASU campus and Tempe skyline.

What truly sets us apart is our people. At Omni Tempe, we’re building a team of warm, passionate professionals who believe that hospitality is about creating moments that matter. Whether you’re just beginning your career or taking your next big step, you’ll find mentorship, growth, and purpose here.

Join us and be part of something extraordinary. Help us shape the future of hospitality in the heart of Tempe.

Overview:

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards. The candidate will inspect the cleaning and servicing of all rooms as well as log any repairs or discrepancies of guest rooms. The candidate will also ensure that all guest room attendants have appropriate linens and supplies.

Responsibilities:

Assign special projects as directed by the Director of Housekeeping.

Report any needed repairs or discrepancies of guest rooms .

Ensure that all Guest Room Attendants have appropriate supplies and linens.

Assist in the cleaning of guest rooms when necessary.

Assist in processing AM and PM room status reports.

Ensure that the Guest Room Attendant’s linen cart is neat and well organized.

Ensure that linen closets on guest room floors are completely stocked.

Maintain supply cage stock, neat and clean at all times .

Must have all guest rooms punched in via the phone after completion.

Ensure VIP rooms are inspected ASAP.

Ensure check out/vacated rooms are a priority.

Knowledge of hotel , facilities and events.

To ensure hotel , guest and associates are maintained in a safe and secure environment.

Inspect the cleaning and servicing of guestrooms and public areasEncourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.

Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.

Attend all required department trainings and meetings .

Perform any other duties required by management.

Qualifications:

Must have at least 1 year of prior supervisory/Coordinating experience in Housekeeping.

Ability to maintain 4-Diamond level cleanliness standards.

Ability to work with management on special projects.

Excellent customer service and verbal communication skills.

Maintain a professional business appearance, attitude, and performance.

Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.

Prior housekeeping experience required or other relevant environmental services experience.

Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.

Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times .

Must have the ability to report to work on time and when scheduled.

Must have the ability to stand and/or walk for extended periods of time.

Must meet standards of appearance and maintain a high level of personal hygiene at all time .

Ability to communicate both verbally and in writing in English with guests, management, and co-workers.

Computer literacy to include: Payroll systems

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Tempe Hotel at ASU, 7 E University Dr, Tempe, Arizona, United States of America