Housekeeping Floor Houseperson

Crescent Hotels & Resorts; United States; On-site; USD 25,000 - 35,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a dedicated individual to ensure the cleanliness of guest areas at the Hilton Greenville. Responsibilities include maintaining quality standards by cleaning corridors, foyers, and assisting room attendants.

The ideal candidate possesses good communication skills, a self-starting attitude, and a commitment to teamwork. Ability to lift heavy items is essential.

This position offers a dynamic work environment where customer satisfaction is paramount.

Qualifications

• Must have ability to communicate in English.
• Maintain professional appearance and manner.
• Ability to comprehend and follow instructions from supervisor.

Responsibilities

• Assure cleanliness of guest floor corridors and public areas.
• Stock linen closets with amenities.
• Clean and remove spots from corridor walls and doors.

Skills

Communication in English

Self-starter personality

Team player

Ability to lift and move heavy objects

Job description

Hilton Greenville, 45 W Orchard Park Dr, Greenville, SC 29615, USA

Description

JOB OVERVIEW: Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist room attendants in order to maintain Crescent’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

1. Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.
2. Empty room attendant carts of soiled linen and trash.
3. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
4. Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.
5. Flip mattresses and move furniture as assigned by supervisor.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

QUALIFICATIONS

Behaviors

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Preferred

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.