Housekeeping Director: Elevate Guest Experience & Operations

Makeready; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO / PTO exchange

Medical / Dental / Vision

Maternity / Paternity leave

Pet insurance

401k matching

Student loan repayment

Ancillary benefits

Job summary

Makeready seeks a hands-on Housekeeping Manager for The Menger Hotel in San Antonio, TX. Lead and develop the Housekeeping team, ensure top cleanliness, safety, and service standards, and collaborate with other departments to meet guest expectations.

This role requires strong leadership, clear communication, and a solid understanding of hotel operations. You will manage daily operations, training, inspections, and budget controls while fostering accountability and pride.

Qualifications

• Prior housekeeping experience is required.
• Prior team leadership experience is highly preferred.
• Thorough understanding of hotel operations and industry standards.
• Excellent communication skills — professional, personable, and approachable.
• Exceptional attention to detail with strong organizational skills.
• Ability to stand and walk for extended periods of time.
• Comfortable using cleaning chemicals and equipment safely.
• Ability to lift up to 50 pounds.

Responsibilities

• Lead, motivate, and develop Housekeeping team members, cultivating a culture of pride and accountability
• Ensure proper onboarding, training, and ongoing development of all team members
• Plan, organize, and monitor daily operations of the Housekeeping department
• Uphold the highest standards of cleanliness, sanitation, safety, and professional conduct
• Provide clear direction and consistent expectations to set the team up for success
• Maintain open communication that fosters fairness, consistency, and accountability
• Review staffing levels to support guest comfort, operational demands, and productivity goals
• Conduct performance evaluations and lead team meetings as needed
• Utilize the PMS to generate daily room assignments and manage workflow efficiently
• Partner with other department leaders to anticipate special requests, events, group blocks, and occupancy patterns
• Complete regular inventories to ensure appropriate supply levels and cost control
• Maintain a robust inspection program for guest rooms, corridors, and public spaces
• Oversee departmental budgets and inventory controls

Skills

Housekeeping experience

Team leadership

Hotel operations knowledge

Communication skills

Attention to detail

Stand/walk for long periods

Safety with chemicals

Lifting up to 50 lbs

Job description

Makeready seeks a hands-on Housekeeping Manager for The Menger Hotel in San Antonio, TX. Lead and develop the Housekeeping team, ensure top cleanliness, safety, and service standards, and collaborate with other departments to meet guest expectations.

This role requires strong leadership, clear communication, and a solid understanding of hotel operations. You will manage daily operations, training, inspections, and budget controls while fostering accountability and pride.