Housekeeping Coordinator, The American Club - (req73153)

Sterling Kohler; Northern (KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

The American Club, Kohler Co. in Kohler, WI, seeks a Housekeeping Coordinator to lead housekeeping operations across multiple properties, ensuring guest rooms and public spaces meet Kohler luxury standards.

This full-time role requires strong leadership and scheduling skills, with an emphasis on service, appearance, and efficiency. You will supervise staff, train teams, manage inventories, and coordinate with hotel departments while upholding professional conduct and dress code.

Qualifications

• High school diploma is required.
• Two year associate degree preferred or in progress.
• Experience in leadership or supervisory role in housekeeping department or hotel setting.
• Scheduling and hotel knowledge essential.
• Candidate must speak, write, and understand English.
• Computer skills essential. Outlook, Word, Excel and Property Management System.
• Must be able to lift up to 25lbs. on a regular basis.

Responsibilities

• Meet Kohler luxury standards for each property: The American Club, Carriage House, Inn on Woodlake, Riverbend and external Cabins.
• Complete end of month inventories, reporting and replenishment of supplies.
• Monitor visual appearance of all properties.
• Handle guest related issues in the absence of Assistant Executive Housekeeper or Executive Housekeeper.
• Assist in all housekeeping operations as needed.
• Participate in operation meetings as it relates to property updates.
• Hire, supervise, train, coach, recognize positive behaviors, disciplinary actions, and complete reviews of assigned team.
• Assist Scheduling Coordinator with payroll approvals and scheduling when needed.
• On boarding of new associates.
• Maintain up-to-date associate records.
• Develop SOPs to drive attention to detail, staff consistency and training across the housekeeping staff.
• Ensure professional and courteous presentation per hospitality dress code.

Skills

Leadership

Scheduling

English proficiency

Computer skills

Outlook

Word

Excel

PMS

Lifting 25 lbs

Education

High school diploma

Associate degree preferred

Tools

Outlook

Word

Excel

PMS

Job description

Housekeeping Coordinator, The American Club

Work Mode:Onsite

Location: Kohler, WI

Opportunity

To maintain the highest housekeeping standards established for each lodging venue within Hospitality. Supervise as an engaged positive leader, with timely execution and graciousness. Responsible for cleanliness of guest rooms, public space in compliance with approved standards.

Specific Responsibilities

Hotel Functions

• Assist in meeting and/or exceeding the requirements set by Kohler luxury standards for each property; The American Club, Carriage House, Inn on Woodlake, Riverbend and external Cabins.
• Complete end of the month inventories, reporting and replenishment of supplies.
• Monitor visual appearance of all properties.
• Handle guest related issues in the absence of Assistant Executive Housekeeper or
• Executive Housekeeper.
• Assist in all housekeeping operations as needed or directed by Assistant Executive
• Housekeeper or Executive Housekeeper.
• Participate in operation meetings as it relates to property updates.

Staff Supervision & Training

• Hire, supervise, train, coach, recognize positive behaviors, disciplinary actions, and complete reviews of assigned team.
• Assist Scheduling Coordinator with approval of payroll, labor transfers, late/sick/vacation requests, and scheduling when needed
• On boarding of new associates
• Maintain up—to‑date associate records
• Develop SOPs to drive attention to detail, staff consistency and training across the entire housekeeping staff. Creates and manages comprehensive check lists to ensure standards are met consistently.
• Ensure that all direct report personnel present themselves in a professional and courteous manner when interacting with hotel guests and fellow associates. This includes following
• Hospitality dress code.

Project Management & Innovation

• Product/Service Innovation: Submit service concept recommendations and/or product innovations to the Executive Housekeeper, which would affect direct report staff efficiency, hotel appearance and/or service.
• Project Management: Alert and assist the Assistant Executive Housekeeper and/or
• Executive Housekeeper in project identification and follow-through.
• Plan, coordinate and execute soft goods enhancements such as replacement of lamps, coffee cups or hairdryers in room.

Miscellaneous

• Adhere to and enforce uniform and grooming standards as assigned by venue.
• Maintain confidentiality and security of all guests and general hotel information.
• Comply with hotel Lost and Found policy.
• Stand in a Lead Room Attendant, Room Valet or Office Attendant on 1st and/or 2nd shift.
• Ability to learn multi-property operations as it relates to being the Manager on Duty 2nd shift from 430-10pm.
• Participate in weekly leadership meeting, including the ownership of small assignments.
• Assist with engagement related initiatives in the department.

RELATIONSHIPSAND CONTACTS

Supervisory Relationships:

• The Housekeeping Coordinator reports directly to the AssistantExecutive Housekeeper. The coordinatorwill also have a functional relationship with the Executive Housekeeperand Front Desk staff.

Organization Relationships:

• The Housekeeping Coordinator must communicateeffectively with all internal teams within each respective venue includingbut not limited to Guest Services, Food & Beverage, and Meetings &Events.
• The Housekeeping Coordinator must maintain a functional relationship with vendors and other external customers/guests.

This is a full-time position working weekdays and weekends. Hours vary between 2:00 pm - 10:00 pm.

Skills/Requirements

• High school diploma is required.
• Two year associate degree preferred or in progress.
• Experience in leadership or supervisory role in housekeeping department or hotel setting.
• Scheduling and hotel knowledge essential.
• Candidate must speak, write, and understand English.
• Computer skills essential. Outlook, Word, Excel and Property Management System.
• Must be able to lift up to 25lbs. on a regular basis.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $23.45 - $35.15. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.