Housekeeping Coordinator

montage; United States; On-site; USD 29,000 - 42,000; Full time

Job summary

Montage International is seeking a Housekeeping Office Coordinator to provide clerical support to the Housekeeping department under the Director of Housekeeping. You will monitor the property management system, update room statuses, dispatch requests, and handle daily administrative tasks to help the hotel run smoothly.

The ideal candidate has at least two years in customer service, strong computer skills (Word, Excel, Outlook, PowerPoint, Delphi), and excellent English communication.

Qualifications

• High school diploma or equivalent.
• Proficient computer skills including Microsoft Word, Excel, Outlook, PowerPoint and Delphi.
• Minimum of two years' experience in customer service.
• Clear English communication (speaking, reading, writing).
• Hospitality experience preferred.

Responsibilities

• Answering and directing all incoming phone calls courteously and efficiently to ensure guest satisfaction.
• Dispatching internal and external requests to housekeeping staff.
• Producing daily assignment sheets and boards.
• Monitoring and updating room statuses in the property management system.
• Entering work orders into HotSOS systems and completing administrative duties.
• Maintaining positive department morale and professional attitude.

Skills

Customer service

Office support

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Delphi

Job description

Housekeeping Office Coordinator

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Housekeeping Office Coordinator position is responsible for providing office coverage and clerical support to the Housekeeping department and Director of Housekeeping at all times; monitoring property management systems, updating room statuses and providing other administrative duties. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction
• Dispatching all internal and external customers and Housekeeping needs to departmental staff
• Producing daily assignment sheets and boards
• Monitoring and updating room statuses in hotel property management system
• Entering Engineering work orders into HotSOS Systems
• Completing all necessary paperwork and other administrative duties
• Assisting in maintaining high morale level in the department by displaying a positive attitude

QUALIFICATIONS

• High school or equivalent education required
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Delphi
• Minimum of two years' experience in customer service
• Ability to communicate clearly and speak, read, write and understand English
• Prior hospitality experience preferred

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale* for this position is $25.70

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.