Housekeeping Coordinator

FAENA Miami Beach; Miami Beach (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated office coordinator to enhance operational efficiency and guest satisfaction. This role involves managing daily office activities, coordinating schedules, and ensuring seamless communication across departments. Ideal candidates will possess strong phone etiquette, administrative skills, and the ability to remain calm under pressure while delivering exceptional service. Join a vibrant team where your contributions will directly impact the guest experience in a luxurious environment. If you thrive in a dynamic setting and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• Strong phone etiquette and experience with multi-line systems.
• Ability to manage administrative functions and ensure guest satisfaction.

Responsibilities

• Coordinate office activities and provide feedback to management.
• Produce schedules and manage staffing to optimize operations.
• Monitor guest requests and ensure timely responses.

Skills

Phone Etiquette

Multi-line Phone Systems

Calm Under Pressure

Administrative Management

Guest Satisfaction

Education

High School Diploma

Experience in Hospitality

Tools

Two-way Radio Systems

Office Management Software

Job description

THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Coordinate all office activity for the Director, Assistant Director, Manager and overall department. Provide feedback to management and employees on the daily flow of the office.

DUTIES AND RESPONSIBILITIES

• Take appropriate action to correct deficient conditions, behavior, and work practices.
• Produce schedules and room assignments for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments.
• Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Monitor consumption and order replacement of guest and cleaning supplies.
• Manage administrative functions in accordance with established standards.
• Demonstrated superior phone etiquette; prior experience with multi-line phone systems, 2 way radio systems, etc.
• Demonstrated professional demeanor; ability to remain calm under pressure & handle every request with a smile.
• Evaluate shift assignments and prioritize work load; manage housekeeper's boards & assignments ensuring compliance with the CBA.
• Assist the Housekeeping Manager in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed.
• Follow Housekeeping Manager's direction and call in employees, if necessary.
• Coordinate and distribute guest requests and ensure they are addressed.
• Manage early arrivals/VIPs' special requests by continuously providing update for Housekeeping Managers on priority of rooms needed
• Monitor occupancy status of guest rooms on a constant basis.
• Coordinate Lost & Found with the Security Department.
• Maintain accurate record of all receivables into the department

PHYSICAL ABILITIES

• Ability to grasp, lift, move, or push goods on cart/truck weighing up to 40 to 60 pounds.
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond dangerous to situations.
• Requires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.
• Remain in stationary position for 8 or more hours throughout work shift
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
• Some of the work will occur in different locations of the hotel

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by management.