Housekeeping Supervisor

Highgate; Miami (FL); On-site; USD 21,000 - 34,000; Part time

Job summary

Highgate Hotels in downtown Miami is seeking a Housekeeping Supervisor to oversee housekeeping functions in assigned sections and step in for the Housekeeping Manager when needed.

You will inspect Room Attendants, ensure daily assignments are completed, and maintain security of keys while coordinating with Front Office and Engineering. The role requires standing for long periods and strong communication with staff and guests.

Qualifications

• High School diploma or equivalent required.
• Two to three years of progressive hotel experience preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Excellent verbal and written communication with staff and guests.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section daily to ensure standards.
• In the absence of the supervisor, oversee VIP rooms and report availability to Front Office.
• Oversee closing of floors and restock carts.
• Maintain records of daily assignments and submit to Housekeeping Office.
• Maintain key control and Lost and Found procedures.
• Monitor cleanliness of carts, linen closets, and stairwells.
• Assign daily duties and ensure staff carry a work assignment.
• Carry active pager/radio to stay in contact with Front Office/Engineering.
• Submit progress reports on out-of-order rooms to Guest Services Manager.
• Initiate repair/work orders and follow through until completion.
• Assist with training of Housekeeping staff.

Skills

Communication

Customer service

Education

High School diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Centrally located in downtown Miami, this 243-room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike. The hotel is just steps away from Bayfront Park, home to concerts, fairs, and other cultural events. The YVE's stylishly designedmodernguestrooms look over either Biscayne Bay or the soaring Miami skyline. Guests can enjoy the property's onsite, three-meal restaurant, Biscayne Tavern, or choose to go out and explore the nearby culinary scene.

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.


• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.


• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.


• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.


• Maintain key control.


• Handle items for \"Lost and Found\" according to the standards.


• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.


• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.


• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.


• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.


• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.


• Assist with training of Housekeeping staff.


• May be required to clean rooms as business needs dictate.


• Ensure completion of cleaning projects on a biannual basis.


• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.


• At least two to three years of progressive experience in a hotel or related field preferred.


• Previous supervisory responsibility preferred.


• Ability to stand during entire shift.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.