Housekeeping Supervisor

Highgate; Key West (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Highgate Hotels in Key West is seeking a Housekeeping Supervisor to coordinate housekeeping functions across sections and cover manager duties in their absence. The role emphasizes supervising room attendants, maintaining standards, and ensuring guest satisfaction within a dynamic hospitality setting.

Responsibilities include daily performance inspections, VIP room oversight when managers are away, and maintaining records, keys, and Lost & Found items.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• 2-3 years of progressive hotel experience preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Excellent verbal and written communication with staff and guests.

Responsibilities

• Inspect work performance of Room Attendants daily to ensure standards.
• Oversee VIP room checks in the absence of managers.
• Close floors and ensure carts are clean and restocked.
• Maintain daily assignment records and sign off timely.
• Maintain key control and Lost and Found items per standards.
• Monitor cart cleanliness, linen closets, and stairwells.
• Assign daily duties to Room Attendants and House Attendants.
• Carry pager/radio to stay in touch with Front Office/Engineering.
• Report progress on out-of-order rooms to Guest Services Manager.
• Initiate and follow through on maintenance work orders.
• Assist with training of housekeeping staff.
• May assist with room cleaning as needed.
• Ensure completion of cleaning projects biannually.
• Strive for overall guest satisfaction.

Skills

Experience in hotel supervisory roles

Clear verbal and written communication

Ability to stand for long shifts

Physical stamina

Ability to lead and train staff

Education

High School diploma or equivalent

College coursework in related field helpful

Job description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Hourly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Welcome to Key West — more a state of mind than a place. If you’ve been, you know. If not, get ready. There’s nothing quite like it. At the gateway to the island, Blue Flamingo brings bold design, elevated amenities, and vibrant experiences to life. With 245 stylish rooms, two lively pools with luxe cabanas, and two unique dining spots, it’s the perfect blend of playful and refined.

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for \"Lost and Found\" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.