Housekeeping Associate

CSM Corporation; Minneapolis (MN); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Residence Inn Minneapolis Downtown at The Depot, operated by CSM Lodging Services, is hiring a housekeeper to clean guestrooms and assist guests with a friendly, professional approach.

Responsibilities include restocking amenities, maintaining a safe work area, and collaborating with other departments to ensure guest satisfaction while following health regulations and brand standards.

Qualifications

• Housekeeping/laundry experience preferred.
• Attention to detail and customer-focused service in a fast-paced environment.
• Reliable attendance and ability to lift up to 50 pounds.
• Ability to move around the hotel for extended periods.

Responsibilities

• Clean guestrooms according to standards and ensure amenities and supplies.
• Maintain clean and safe cart, linen, rooms, and equipment.
• Aim for guest satisfaction and provide friendly, courteous service.
• Work as a team and follow guest service recovery and lost & found procedures.
• Report maintenance issues and follow safety regulations.
• Adhere to attendance, grooming, and department policies.

Skills

Housekeeping experience

Attention to detail

Customer focus

Attendance reliability

Physical stamina

Education

High school diploma or GED

Job description

Residence Inn Depot
Residence Inn Minneapolis Downtown at The Depot | CSM Lodging Services
425 S 2nd Street
Minneapolis, MN 55401, USA

Residence Inn Depot
Residence Inn Minneapolis Downtown at The Depot | CSM Lodging Services
425 S 2nd Street
Minneapolis, MN 55401, USA

This position is responsible for cleaning guestrooms according to company standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest satisfaction.

Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms

Ensures cart, linen, rooms, and equipment are clean and in working order

Accountable for guest satisfaction as it pertains to housekeeping service at the property

Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest

Works as a team player and actively contributes to the efforts of other departments as necessary

Understands and follows the company guest service recovery program

Understand and follow company lost and found procedures

Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations

Inspects rooms for maintenance needs and reports any maintenance service issues

Knowledgeable on the safe use of chemicals utilized within the housekeeping department

Follows all company procedures for guest/employee incidents

Knowledgeable of hotel emergency procedures

Produces required volume of work by planning, organizing and prioritizing work duties

Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures

Attends all required department and hotel meetings

Responsible for the proper use of all equipment and supplies

Education: High school diploma or GED preferred

Experience/Knowledge/Skills/Abilities:

• Housekeeping/laundry experience preferred
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 50 pounds consistently throughout the shift
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.