Housekeeping Assistant Manager

BENCHMARK; Kennebunkport (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k with company match

Job summary

The Colony Hotel, part of Pyramid Global Hospitality, seeks an experienced Assistant Housekeeping Manager to lead daily housekeeping operations, ensuring rooms meet high cleanliness standards and guest satisfaction.

You will supervise attendants, conduct inspections, train staff, manage schedules, and participate in Manager on Duty coverage, requiring flexibility and strong communication.

Qualifications

• Experience leading housekeeping teams in a hotel setting.
• Strong customer service focus and standards adherence.

Responsibilities

• Directly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper.
• Inspecting guest rooms and public spaces to ensure cleanliness and sanitation.
• Training and developing associates; managing scheduling and assignments; acting as department leader as needed.
• Collaborating with Front Desk, Maintenance and other departments to ensure guest readiness and smooth operations.

Skills

Leadership

Communication

Team supervision

Operational awareness

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!

What you will have an opportunity to do:

Great housekeeping departments do not run themselves. They run because someone with real leadership presence, sharp operational instincts, and a genuine commitment to standards is driving the team every single day. Someone who inspects with purpose, coaches with respect, communicates with clarity, and holds the department together when the Executive Housekeeper is away. Someone who takes personal ownership of the guest experience and understands that a clean, well‑maintained hotel is not just a standard to meet but a promise to keep. We are looking for an experienced, people‑first Assistant Housekeeping Manager to join our team at The Colony Hotel. If you are a hospitality professional who is ready to step into a leadership role with real responsibility, lead a team you can be proud of, and grow within a world‑class property and organization, we want to hear from you.

About the Role

As the Assistant Housekeeping Manager, you are the right hand of the Executive Housekeeper and one of the most important leaders in the housekeeping department. You will supervise and coordinate the daily activities of the housekeeping team, conduct room and property inspections, train and develop associates, manage scheduling and assignments, and step in as the acting department leader whenever the Executive Housekeeper is off property. This role also carries Manager on Duty responsibilities, meaning there will be shifts where you are the senior leader on property for the entire hotel. That requires sound judgement, calm authority, clear communication, and the confidence to make decisions and handle situations independently when they arise. You will be working closely with the Front Desk, Maintenance, and other departments throughout every shift to ensure room readiness, resolve guest concerns, and keep operations running smoothly. The housekeeping department touches every guest stay, and the Assistant Housekeeping Manager is at the center of making sure that touch reflects the quality this property is known for. A flexible schedule is required for this role. Availability to work varying days and shifts is essential, and weekend availability is non‑negotiable given the nature of hotel housekeeping operations.

What You’ll Be Doing

• Directly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper, including room attendants, laundry attendants, housemen, and public area associates
• Inspecting guest rooms, public spaces, back‑of‑house areas, and all housekeeping zones daily to ensure cleanliness and sanitation standards are consistently met, completing inspection sheets accurately and thoroughly
• Reporting deficiencies in guest room physical condition to the General Manager, Executive Housekeeper, or Maintenance Supervisor as appropriate and following up to ensure resolution and room readiness
• Assisting the