Housekeeping Administrative Assistant

BENCHMARK; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Welcome to Hammock Beach Golf Resort & Spa, part of Pyramid Global Hospitality, seeking an Administrative Assistant to support hotel leaders and a busy office. You will handle scheduling, filing, invoices, phone answering, and provide timely service to the resort team, with opportunities to grow in a luxurious oceanfront setting.

Excellent communication, discretion with sensitive information, and proficiency with Microsoft Office are essential, with an emphasis on accuracy and multi-tasking in a

Qualifications

• Experience providing customer service and supporting team operations.
• Ability to handle confidential information with discretion.
• Strong attention to detail and multi-tasking.
• Proficient in Microsoft Office.

Responsibilities

• Provide timely customer service to hotel/resort team.
• Support day-to-day operations of main office functions and duties.
• Process invoices and manage schedules.
• Answer phones and handle filing and reports.
• Prepare letters, memos, and documents.
• Enter and retrieve information in databases to update records and reservations.
• Document guest requests/complaints to appropriate personnel.
• Take meeting minutes and distribute.

Skills

Customer service

Team collaboration

Communication

Discretion

Attention to detail

MS Office

Tools

Microsoft Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world‑class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service.

What you will have an opportunity to do:

The Administrative Assistant provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to: reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution.

• Provide timely customer service to hotel/resort team.
• Asist with day to day operations of the main office functions and duties.
• Assist with the administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requested.
• Create and distribute communication documents.
• Update postings and communication venues throughout the Resort Process, in a timely manner, reports, invoices, bills and associated mail.
• Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.
• Open, read, and prepare answers to routine letters.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Take and distribute meeting minutes to appropriate individuals.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Prepare letters, memos, and other documents.
• Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.
• Document and communicate all guest requests/complaints to appropriate personnel.

What are we looking for?

• Someone with a passion and enthusiasm for helping others,
• Someone who is collaborative in a team environment,
• Someone who listens and communication well,
• Someone with the demonstrated ability to work with confidential and sensitive information required,
• Someone with a strong attention to detail, while multi-tasking and delivering work on time required,
• Someone with the ability to build trusting working relationships highly desired,
• Someone proficient with computers and computer programs, including Microsoft programs required

Compensation: $17 - $17

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.