Housekeeping

Holiday Inn Hotel & Suites - Beckley, WV; Logan (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

A local hotel is seeking housekeeping staff to maintain clean guestrooms and provide attentive service to guests. Candidates must communicate effectively, multitask, and meet physical requirements. This role includes responsibilities such as maintaining appearance standards and engaging with guests in a friendly manner. Work may require long hours and physical exertion. Position offers an opportunity to be part of a dedicated hospitality team.

Qualifications

• Effective communication both verbally and in writing.
• Ability to multitask and prioritize functions.
• Maintain confidentiality of information.

Responsibilities

• Maintain clean and attractive guestrooms.
• Provide courteous and efficient service.
• Show initiative in anticipating guest needs.

Skills

Effective communication

Multitasking

Problem-solving

Attention to detail

Customer service orientation

Job description

Job Description

The housekeeping staff is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.