Housekeeping

Highgate Hotels, LP; Dickson City (Lackawanna County); On-site; USD 30,307 - 55,104; Full time

Benefits offered by this job

Group insurance (medical, dental, vis)

Paid time off

Company‑matched 401(k)

Voluntary disability & life

Flexible Spending Account

Hotel benefits

Get paid daily

Job summary

Highgate Hotels, LP is seeking an Area Director of Housekeeping to lead housekeeping teams across multiple properties within the Scranton area. You will recruit, train, and supervise staff to deliver a consistent, high-quality guest experience at each location.

The role requires strong supervisory skills, effective communication, and the ability to manage operations, budgets, and safety programs while maintaining brand standards.

Qualifications

• At least 3 years of progressive hotel experience; or a 4‑year college degree with at least 1 year of related experience.
• Supervisory experience required.
• Long hours sometimes required.
• Effective verbal and written communication with employees and guests.
• Ability to multitask and prioritize department functions.
• Maintain courteous, service-oriented interactions.
• Attend hotel meetings and trainings; participate in MOD coverage.
• Present a professional appearance with nametags.
• Comply with InnVentures standards and regulations.
• Identify and solve problems; maintain confidentiality.

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize housekeeping staff at each location.
• Oversee daily operations, sustainability programs, inventory, ordering and scheduling within budget.
• Inspect housekeeping work to ensure quality and brand standards.
• Greet and assist guests; build relationships with long-term and repeat guests.
• Collaborate with Maintenance and Front Desk to achieve high-quality service.
• Ensure safe practices and maintain productivity within the department.

Skills

Supervisory experience

Staff training

Customer service

Multitasking

Communication

Problem solving

Team leadership

Operations coordination

Education

4-year college degree

Job description

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As an Area Director of Housekeeping for multiple properties, your role is to motivate your teams to deliver their best work every day to ensure that our guests have a comfortable and memorable stay at each location.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company‑paid life insurance
• Paid time off
• Company‑matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Compensation

Hourly

Location

Fairfield Inn Scranton, 949 Viewmont Drive, Dickson City, PA 18519

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize the housekeeping staff in each location.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget at each hotel.
• Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards.
• Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain satisfaction.
• Work closely with the Maintenance Department and Front Desk at each hotel to achieve a consistent, high quality product resulting in above average customer satisfaction scores.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.

Qualifications

• At least 3 years of progressive experience in a hotel or a related field; or a 4‑year college degree and at least 1 year of related experience
• Supervisory experience required.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.