Inspector/inspectress

Highgate Hotels, LP; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Highgate Hotels in Buffalo, NY is seeking a Housekeeping Inspector/Inspectress for the Residence Inn Cheektowaga/Buffalo. The role oversees cleaning and ensures rooms meet standards for guest readiness.

You will inspect rooms daily, coordinate with Room Attendants, maintain records, and supervise laundry when needed. The position focuses on guest satisfaction and maintaining high housekeeping standards in a busy hotel environment.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field is helpful.
• Previous supervisory experience preferred.

Responsibilities

• Inspect rooms daily to ensure standards and productivity.
• Notify Room Attendant(s) of deficiencies and re-inspect after correction.
• Maintain daily assignment records and sign off.
• Maintain key control.
• Supervise Laundry staff when applicable.
• Ensure guest satisfaction through attentive service and timely room readiness.

Skills

Communication

Supervision

Multitasking

Training

Guest service

Confidentiality

Education

High School diploma or equivalent

College coursework

Job description

Inspector/inspectress

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Job Details

• Requisition ID 2026-81183
• Category Housekeeping
• Job Location US-NY-Buffalo
• Property Residence Inn Cheektowaga/Buffalo
• Compensation Minimum USD $18.00/Hr.
• Compensation Maximum USD $20.00/Hr.

Compensation Type

Hourly

Location

• Residence Inn Cheektowaga/Buffalo
• 107 Anderson Road
• Buffalo, NY 14225

Overview

The Housekeeping Inspector/Inspectress is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He/she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.

Responsibilities

• Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
• Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant's board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily.
• Maintain key control.
• Supervise Laundry employees, when applicable.
• Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status.
• Handle items for "Lost and Found" according to the standards.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
• Initiate work orders for repairs and maintenance; follow through on each work order until completed.
• Oversee training of Room Attendants.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Assist Housekeeping Management in preparation of Standard of the Week.
• Monitor all V.I.P.'s, special guests and requests.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times