Housekeeper / Room Attendant

ABC Investments and Management Company; North Carolina; On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Room Attendant to ensure guest satisfaction through effective cleaning and maintenance of guest rooms. This entry-level position involves following a daily schedule, managing supplies, and responding to guest requests, providing an excellent opportunity to start a career in hospitality.

Qualifications

• Previous hotel housekeeping experience preferred.
• Previous customer service experience preferred.

Responsibilities

• Load carts with necessary supplies.
• Clean guest rooms and prepare for new arrivals.
• Inspect rooms for safety hazards.

Skills

Attention to detail

Education

High school diploma or GED

Job description

Room Attendant Job Description

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. Responsibilities include following a daily schedule, properly cleaning guest rooms, handling responsibilities outside the guestrooms, ensuring guest service and satisfaction, and maintaining individual effectiveness.

Position Summary

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. Responsibilities include following a daily schedule, properly cleaning guest rooms, handling responsibilities outside the guestrooms, ensuring guest service and satisfaction, and maintaining individual effectiveness.

Primary Responsibilities

• Load carts with all necessary supplies.
• Turn off all electricity (heating or cooling set to fan or cool setting).
• Strip all beds in checked-out rooms and drop all dirty linens to the laundry. Immediately drop linens in new checked-in rooms, turn off all lights, and prepare rooms for new guests.
• Clean the cart and ensure bottles are correctly labeled; pace yourself to meet company time constraints.
• Make beds properly.
• Vacuum and sweep carpets and floors.
• Mop floors.
• Dust, brush, polish, and vacuum furniture.
• Clean room decorations, appliances, and structural surfaces (walls, window sills, vents, etc.).
• Clean showers, tubs, sinks, and bathroom items; remove used guest amenities and supplies.
• Inspect rooms for safety hazards and operational conditions of equipment.
• Check for damaged linens.
• Report lost & found items, maintenance issues, or special room problems to a supervisor.
• Prepare rooms for guest arrivals and respond to special guest requests (e.g., delivering newspapers, cleaning spills).
• Maintain cleanliness of storage rooms and stock the cart.
• Remove linens from the housekeeping cart into the laundry cart and send to laundry.
• Record room status on work assignment sheets.
• Perform other duties as assigned.

Education/Experience

• High school diploma or GED preferred.
• Previous hotel housekeeping experience preferred.
• Attention to detail.
• Previous customer service experience preferred.

Physical Requirements

• Walking and standing for long periods (approximately 5-6 hours).
• Pushing a vacuum cleaner.
• Bending, stooping, kneeling.
• Lifting mattresses and arranging furniture.
• Loading and unloading supply carts.

Additional Information

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Management and Manufacturing.
• Industry: Hospitality.