Housekeeper/Laundry (Hotel Job)

Kirkwood Community College; Cedar Rapids (IA); On-site; USD 17,000 - 28,000; Full time

Job summary

Kirkwood Community College is seeking a dedicated trainer to supervise and support students in the Hospitality practicum across The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts, and the Kirkwood Center for Continuing Education.

The role involves coaching students, modeling professional behavior, ensuring adherence to SOPs, and maintaining compliance with required training in a hotel setting.

Qualifications

• Must be 18 years old.
• Preference is given to candidates with prior housekeeping experience in a Hospitality setting.
• Post high school degree.
• Equivalent education and related work experience.
• At least two years full time experience in a related hospitality setting.
• Completion of the core assessments of the Skills Advantage WorkKeys Program.

Responsibilities

• Clean rooms, hallways, restrooms, corridors, and other work areas.
• Keep storage areas and carts well stocked and clean.
• Maintain compliance with required training.
• Serve as a professional role model.
• Coach and nurture students.
• Perform other related work duties as assigned.
• Understand objectives and expectations for the practicum.
• Assist students in achieving course objectives.
• Coach and nurture student in performance of skills.
• Document observations of performance & progress in timely fashion.
• Supervise students and provide feedback on performance.
• Report student performance to the Hospitality Program faculty.
• Serve as a resource for students.
• Ensure adherence to all regulatory requirements.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

Skills

Coaching

Professional role modeling

Customer service

Teamwork

Education

Post high school degree

Equivalent education and related work experience

Job description

JOB GOAL:

To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

IMPORTANT SHIFT INFORMATION: Sunday availability is required for this position.

GENERAL JOB SUMMARY:

Perform duties including making beds, replenishing linens and bathroom supplies, cleaning rooms and halls, and vacuuming. This position serves as a trainer. Trainers are responsible for supervising the learning experience of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts, and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Clean rooms, hallways, restrooms, corridors, and other work areas.
• Keep storage areas and carts well stocked and clean.
• Maintain compliance with required training.
• Serve as a professional role model.
• Coach and nurture students.
• Perform other related work duties as assigned.
• Understand objectives and expectations for the practicum.
• Assist students in achieving course objectives.
• Coach and nurture student in performance of skills.
• Document observations of performance & progress in timely fashion.
• Supervise students and provide feedback on performance.
• Report student performance to the Hospitality Program faculty.
• Serve as a resource for students.
• Ensure adherence to all regulatory requirements.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Ability to comprehend both written and oral instructions and information.
• Ability to use cleaning tools.
• Ability to calculate chemicals.
• Demonstrate professional role modeling for students.
• Promotes belief in student’s self-worth and self-awareness.
• Ability to work well in a diverse environment.
• Treats students, faculty, college and professional staff equally in regards to gender, age, etc. Be familiar with and follows policies, procedures and protocols of the program, college, and facility.
• Demonstrates professional role modeling.
• Represents the program, college, and facility in a positive manner.
• Maintains professional and objective relationships.
• Promotes trust and respect between students, faculty, college and professional staff.
• Train students on job tasks and responsibilities according to the faculty’s and facility’s Standard Operating Procedures.
• Assists students in identifying strengths and areas for improvement.
• Maintains confidentiality.
• Willing to support other Housekeeping functions such as Laundry and Public Spaces as business demands require.
• Expresses and demonstrates high standards of hospitality and service at all times.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in a hotel setting. Occasional (10-33%) sitting, stooping, kneeling, crouching, crawling, talking, hearing. Frequent (34-66%) walking, lifting up to 100 pounds. Constant (67-100%) standing, using hands, reaching with hands and arms and bending, stretching, twisting, or reaching with body, arms, or legs.

MINIMUM QUALIFICATIONS:

Must be 18 years old. Preference is given to candidates with prior housekeeping experience in a Hospitality setting.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Post high school degree.
• Equivalent education and related work experience.
• At least two years full time experience in a related hospitality setting.
• Completion of the core assessments of the Skills Advantage WorkKeys Program.

EEO AA/STATEMENT:

It

is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status.

If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,[e-mail], or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:[phone]FAX:[phone], TDD 800-877-8339 Email:[e-mail].