Housekeeper/Guest Room Attendant

ZEALANDIA HOLDING COMPANY in; North Myrtle Beach (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Travel club membership

Medical, dental, vision

401(k) with company match

Job summary

Peppertree Ocean Club in North Myrtle Beach, SC, is seeking a Housekeeper/Guest Room Attendant to clean rooms to LaTour standards and interact with guests to promote a positive impression. The role uses an approved checklist, replenishes amenities, and coordinates with Front Desk for room status and repairs to support guest satisfaction.

We offer travel club membership after a brief period, plus a comprehensive benefits plan for full-time staff including medical, dental, vision, life insurance,

Qualifications

• High School Diploma or equivalent.
• Housekeeping experience preferred but not required.
• Attention to detail and customer service orientation.

Responsibilities

• Maintains and cleans rooms and common areas to brand standards.
• Uses a checklist to inspect, clean, and secure facilities.
• Replenishes guest amenities, linens, and supplies.
• Reports repairs and maintenance needs to appropriate teams.
• Communicates status of rooms with Front Desk and Maintenance.

Education

High School Diploma or equivalent

Job description

What's in it for you? Competitive pay based on experience!

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts


• Access to discounted stays at partner resorts and hotels


• Discounts on other travel-related expenses like airfare, car rental and more.

Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k) with company match, ancillary benefits, and much more! Peppertree Ocean Club is managed by LaTour Hotels and Resorts, Inc., and as an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

POSITION SUMMARY

The Housekeeper/Guest Room Attendant cleans rooms consistent with LHR standards and interacts with guests in a manner that promotes a positive impression of the staff and property. This position creates a comfortable and clean guest environment, which contributes to guest satisfaction and the success of the rooms division.

ESSENTIAL FUNCTIONS

The Housekeeper/Guest Room Attendant:

• Maintains and cleans rooms, including all common areas, in accordance with our brand standards.


• Utilizes the approved checklist to inspect, clean, and secure the facilities.


• Replenishes guest rooms with amenities, supplies, linens, and terry in accordance to our standards.


• Inspects rooms for repairs and reports needs to Maintenance, Management, or Front Desk accordingly.


• Communicates often with Front Desk and Maintenance on status of rooms, need for repairs and early and late check in/outs.


• “Pitches” in and helps co-workers with their job duties as part of the housekeeping team.

OTHER FUNCTIONS

The Housekeeper/Guest Room Attendant may also: Perform other duties as needed to ensure smooth property operations.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

High School Diploma or equivalent

Experience

Housekeeping experience is preferred, but not required.

LHR's Core Competencies

• Accountability: Ability to accept responsibility and account for his/her actions.


• Adaptability: Ability to adapt to change in the workplace.


• Customer oriented: Ability to take care of the customers' needs while following company procedures.


• Enthusiastic: Ability to bring energy to the performance of a task.


• Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.


• Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.


• Interpersonal: Ability to get along well with a variety of personalities and individuals.


• Responsible: Ability to be held accountable or answerable for one's conduct.


• Safety awareness: Ability to identify and correct conditions that affect employee safety.


• Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

• Accuracy: Ability to perform cleaning duties accurately and thoroughly.


• Oral Communication: Ability to communicate effectively with others using the spoken English word.


• Detail Oriented: Ability to pay attention to the minute details of every task.


• Energy: Possesses the ability to work at a sustained pace and produces Quality work.


• Organization: Possesses the trait of being organized or following a systematic method of performing each task.

PHYSICAL REQUIREMENTS

Next to each activity insert N, O, F, or C based on the job requirements.

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Add other physical requirements as applicable.

Physical Demands

Lift/Carry

Stand

C

Walk

C

Sit

O

O

C

Reach Above Shoulder

C

Climb

O

O

Squat or Kneel

C

C

C

11-20 lbs.

C

21-50 lbs.

O

51-100 lbs.

N

Over 100 lbs.

N

Push/Pull

C

13-25 lbs.

C

26-40 lbs.

O

41-100 lbs.

N

WORK ENVIRONMENT

The Housekeeper/Guest Room Attendant works outside in different weather conditions, which vary across locations. This is a fast-paced environment with multiple interruptions. The schedule includes holidays and weekends, and it may be changed as needed to meet demand.