Housekeeper - Embassy Suites

Suburban Inns; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Suburban Inns seeks a Housekeeper to ensure guest rooms and public spaces are clean and inviting. You will play a key role in guest satisfaction by maintaining high standards of cleanliness and customer service. Enjoy competitive pay with additional benefits such as hotel and restaurant discounts and flexible schedules.

Benefits

Hotel and restaurant discounts

Earned Paid Time Off

Health, vision, dental, and life insurance for full-time Team Members

Flexible schedules

Holiday Pay

Paid volunteer time

Advancement opportunities

Monetary recognition program

Employee Assistance Program

Qualifications

• Good communication skills required.
• Ability to interpret and extract information.
• Basic computer knowledge may be required.

Responsibilities

• Responsible for cleaning guest rooms and public areas.
• Greet guests in a friendly manner and ensure their satisfaction.
• Complete extra tasks assigned and maintain cleanliness standards.

Skills

Communication

Attention to Detail

Job description

Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in theHospitality Industry!

* Housekeeping Shifts:1st

* Housekeeping Wage:Starts at $16.00/hour based on experiencePLUS$2.00/hour extrafor hours worked on theweekend**weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm**

* Position canbe usedas a paid internship

Housekeeping Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Housekeeping Position Summary:

Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns’ Core Values and IHG standards as well as going above and beyond to ensure that guests are 100% satisfied.

Housekeeping Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
• Stock housekeeping carts with supplies and amenities needed throughout the shift
• Clean rooms according to Suburban Inns and IHG standards
• Scrub floor, shower, bathtub, sink, and toilet in bathroom
• Remove all used guest amenities, linens, and garbage
• Restock amenities (i.e., coffee, soap, shampoo, etc.)
• Make beds while checking for damaged or stained linen at the same time
• Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e., wall fixtures, windowsills, vents, etc.)
• Vacuum entire bedroom and hallway outside the door to the room
• Complete extra tasks assigned (hallways, storage, extra items)
• Return any room service trays to the break room
• Return roll-aways and cribs with fresh linen to the appropriate storage rooms
• Bring all dirty laundry to the laundry room
• Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
• Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Report any special room issues (i.e., damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
• Report all missing or broken items and lost and found items to the Executive or Assistant Executive Housekeeper
• Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned
• Ensure that all standards set by Suburban Inns and IHG are being followed at all times, while also maintaining a minimum of two rooms complete per hour
• Assist in keeping all storage rooms organized
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience: None
• License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Housekeeping Uniform and Appearance Guidelines:

Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests. Hair must bekept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times.This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor.