Housekeeper

East West Hospitality; Truckee (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Paid Time Off

Sick Time

Career Development

Discount Program

Sabbatical

Employee Assistance Program

Job summary

East West Hospitality is seeking a detail-oriented Housekeeper for Old Greenwood in Truckee, CA. You will maintain luxury standards, clean residences, and support guest services while ensuring impeccable presentation and organization across homes and common areas.

The role requires reliability, strong work ethic, and commitment to exceptional service; weekend availability is required. Compensation is hourly and benefits are offered.

Qualifications

• Previous housekeeping experience in hospitality preferred.
• High attention to detail and organization.
• Able to work weekends and holidays.
• Authorized to work in the United States.
• Valid driver’s license preferred.

Responsibilities

• Follow room-by-room SOP.
• Complete departure, arrival, stay-over, mid-week, and daily cleaning services.
• Restock amenities and linens; stage units for arrivals.
• Inspect residences for maintenance issues and report findings.
• Maintain guest-ready presentation in all areas.
• Assist with deep cleaning and seasonal initiatives.

Skills

Attention to detail

Customer service

Dependability

Teamwork

Time management

Safety compliance

Communication

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

About The Role

At Old Greenwood, Housekeepers play a critical role in delivering the exceptional hospitality experience that East West Hospitality is known for. This position is responsible for maintaining the highest standards of cleanliness, presentation, and organization throughout guest residences, homeowner properties, and association common areas. The Housekeeper ensures every residence is cleaned, inspected, and prepared to luxury hospitality standards while providing friendly, professional service to owners, guests, and fellow team members. Attention to detail, pride in workmanship, reliability, and a commitment to excellence are essential for success in this role.

Department: Housekeeping

Reports To: Director of Operations / Executive Housekeeper

Location: Old Greenwood – Truckee, California

Wage: $22.00 per hours

Employment Status: Full-Time

Schedule: Must be available to work Fridays. Schedule includes weekends, holidays, and occasional evenings based on business needs.

What You'll Do

Essential Responsibilities

• Follow room-by-room SOP
• Complete departure, arrival, stay-over, mid-week, and daily cleaning services.
• Complete scheduled warm-ups, trash & tidy services, and two-night departure cleans.
• Clean residences efficiently while consistently meeting East West Hospitality quality standards.
• Ensure every residence is guest-ready with exceptional attention to cleanliness, detail, and presentation.
• Restock amenities and linens
• Stage Unit for arrivals
• Inspect residences for maintenance concerns, safety issues, missing inventory, or damage, and report findings promptly.
• Document inventory counts and complete damage reports as required.
• Restock amenities, linens, and supplies to established standards.
• Ensure all kitchens, bathrooms, bedrooms, living areas, patios, and entryways are maintained to luxury hospitality expectations.

Common Areas

• Maintain the cleanliness and appearance of all Old Greenwood Association common areas.
• Clean and maintain East West Hospitality offices, housekeeping facilities, and employee workspaces.
• Keep entrances, hallways, stairwells, and shared amenities clean, organized, and inviting.
• Deliver linens, housewares, guest requests, and supplies to residences promptly.
• Stock, organize, and maintain housekeeping storage areas.
• Maintain accurate inventories of linens, amenities, and cleaning supplies.
• Organize housekeeping closets and supply rooms daily.
• Notify supervisors of inventory shortages or damaged equipment.

Equipment & Safety

• Properly operate, clean, and maintain housekeeping equipment.
• Maintain a clean, organized housekeeping cart at all times.
• Follow all OSHA, safety, and chemical handling procedures.
• Properly mix, label, store, and use cleaning chemicals according to manufacturer and company standards.
• Report safety hazards immediately.

Guest Service

• Greet guests and homeowners in a friendly, professional manner.
• Respond promptly and courteously to guest requests.
• Represent East West Hospitality with professionalism and integrity.
• Respect homeowner property and handle all furnishings and personal belongings with care.
• Immediately label, log, and submit all lost and found items according to company procedures.

Additional Responsibilities

• Assist with deep cleaning projects as assigned.
• Participate in seasonal cleaning initiatives.
• Support other housekeeping team members during peak occupancy periods.
• Assist other departments when operational needs require.
• Facility Perform additional duties as assigned.

About You

• Previous housekeeping experience in a hotel, resort, vacation rental, or luxury hospitality environment preferred.
• High attention to detail with a commitment to cleanliness and organization.
• Ability to work independently while contributing positively to a team environment.
• Strong work ethic and dependable attendance.
• Excellent customer service and communication skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Must be authorized to work in the United States.
• Valid driver’s license preferred.
• Dependability and punctuality.
• Positive attitude.
• Teamwork and collaboration.
• Integrity and accountability.
• Respect for guest privacy and homeowner property.
• Commitment to continuous improvement.

Physical Requirements

• This position requires the ability to:
• Stand and walk for extended periods.
• Frequently bend, kneel, reach, push, pull, and climb stairs.
• Lift and carry up to 50 pounds regularly.
• Operate housekeeping equipment including vacuums and carpet cleaning equipment.
• Work indoors and outdoors in varying weather conditions.
• Perform repetitive motions throughout the workday.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Benefits & Perks

• Health Insurance – Choose from three plans!
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Equal Employment Opportunity

East West Hospitality is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision making, veteran status, or any other characteristic protected by applicable federal, California, or local law.

Reasonable Accommodation

East West Hospitality is committed to providing reasonable accommodation to qualified applicants and employees with disabilities throughout the hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources.

Pay Transparency

The posted pay range represents the hourly rate the Company reasonably expects to pay for this position at the time of hire. Individual compensation will be determined based on qualifications, experience, skills, education, certifications, and business needs.

At-Will Employment

Employment with East West Hospitality is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.