Housekeeper

Generation Hospitality; Provo (UT); On-site; USD 22,000 - 23,000; Full time

Job summary

Generation Hospitality in Provo, Utah seeks a dedicated Housekeeper to clean and restock hotel rooms, maintain high standards, and assist guests discreetly. You will prioritize rooms, monitor supplies, and ensure rooms meet quality checks before guest check-in. A rotating seven-day shift with occasional afternoons is required.

Ideal candidates are detail-oriented, discreet, and eager to provide friendly, professional guest service while upholding hotel policies and safety procedures.

Qualifications

• Must read labels and communicate with guests about needs.
• Maintain guest privacy and discretion at all times.
• Deliver consistent, high-quality housekeeping per hotel standards.
• Friendly, courteous guest interactions.

Responsibilities

• Clean and restock hotel rooms as assigned.
• Prioritize rooms requesting early cleaning.
• Check cleaning cart supplies and restock as needed.
• Make beds, replace towels and amenities.
• Disinfect bathrooms and surfaces; empty trash.
• Report maintenance issues and lost items.
• Perform laundry duties for linens as required.
• Perform final room check to ensure standards before checkout.
• Rotate shifts across a 7-day cycle.

Skills

Detail-oriented

Discreet

Strong work ethic

Guest services mindset

Education

Basic literacy

Job description

About this position

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

The Housekeeper will clean, restock, and maintain hotel rooms as assigned.

Duties/Responsibilities:

• Receives list of assigned rooms from manager and prioritizes rooms requesting early cleaning.
• Checks the inventory of cleaning cart and adds any necessary supplies.
• Knocks and announces self before entering room; returns at a later time if rooms are occupied.
• Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
• Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.
• Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel polices.
• Wipes surfaces in room and cleans mirrors.
• Vacuums floors and removes trash.
• Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
• Ensures room meets hotel standards with a final walkaround.
• Notifies supervisor of room availability and reports any suspicious activity to security.
• Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed.
• Notifies maintenance department of needed maintenance or repairs.
• Takes found items to designated lost and found area if guest has checked out.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way.

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.

Physical Requirements:

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 15 pounds at times.
• Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.

The pay range for this role is: 16 - 17 USD per hour(Provo Marriott)