Housekeeper

MCR; Port Wentworth (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hampton Inn Savannah, Port Wentworth, GA, is hiring under MCR standards to maintain spotless rooms and welcoming service on site.

You will greet guests, use their names, ensure safety and cleanliness, and support events and hotel operations with friendly, efficient teamwork. The role emphasizes consistent checklists, on-time handovers, and polished uniforms to uphold the brand's guest-centered experience. Join a team dedicated to hospitality excellence and guest satisfaction.

Qualifications

• Greeting guests warmly and using guests' names when possible.
• Maintaining cleanliness and organization across spaces.
• Contributing to guest satisfaction and service recovery.

Responsibilities

• Greet guests with a smile and friendly service.
• Maintain spotless cleanliness in front and back of house.
• Complete operational checklists accurately and share shift handover reports on time.

Skills

Guest relations

Name use

Guest satisfaction

Recovery

Hotel knowledge

Events

Technology

Phone etiquette

Job description

Hampton Inn Savannah, 7050 Hwy 21, Port Wentworth, Georgia, United States of America

Job Description

Savannah Port Wentworth GA Hampton is hiring!

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.
• Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while