Executive Housekeeper

MCR; Chattanooga (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Staybridge Suites Chattanooga Downtown Convention Center is seeking an Executive Housekeeper in Chattanooga, TN to oversee all cleaning operations across guest rooms, public areas, and facilities. You will lead the housekeeping team, manage scheduling, and ensure adherence to safety and quality standards.

The role emphasizes strong leadership, inventory control, and collaboration with hotel departments to deliver spotless, guest-ready spaces and superior service.

Qualifications

• Duties emphasize guest relations, teamwork, clear communication, hospitality, housekeeping best practices, and scheduling daily tasks.

Responsibilities

• Oversee Housekeeping Team: lead daily stand-up and ensure checklists are prepared.
• Schedule Management: assign rooms, verify cleaning, and update PMS for availability.
• Status Reports: reconcile room status reports and resolve discrepancies.
• Storage Rooms: maintain organization of storage and laundry areas.
• Maintenance Requests: monitor work orders and coordinate with Engineering.
• Supply Management: maintain stock of housekeeping and laundry supplies.
• Inventory: conduct monthly/quarterly inventories.
• Lost and Found: manage procedures.
• Assign supervisor duties and ensure quality checks.
• Chemical Safety: monitor hazardous chemical use per OSHA standards.
• Complete Daily Objectives: open/close department and inspect rooms.

Skills

Guest Relations

Teamwork

Communication

Hospitality

Housekeeping

Scheduling

Job description

Staybridge Suites Chattanooga Downtown Convention Center, 1300 Carter Street, Chattanooga, Tennessee, United States of America

Job Description

Posted Tuesday, June 16, 2026 at 5:00 AM

Staybridge Suites Chattanooga

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

DUTIES AND EXPECTATIONS

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.
• Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting .

2. Spotless Cleanliness

• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Executive Housekeeper, Role Specific Duties and Expectations

The Executive Housekeeper is responsible for overall cleanliness and friendly service of the entire Hotel including, but not limited to, all guest rooms, public areas and facilities, storage rooms, guest and house laundry.

• Oversee Housekeeping Team: Complete daily stand‑up with the team each day to review objectives and confirm checklists are assigned and prepared for the day. Every deficiency should be rectified, and team members should be trained and held accountable for meeting criteria for cleaning, per the checklist, daily.
• Schedule Management : Complete the room assignments for all housekeepers each day, confirm all rooms are cleaned, inspected and marked correctly in the PMS (Property Management System) and available for sale.
• Status Reports: Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.
• Storage Rooms : Maintaining the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.
• Maintenance Requests : Monitor work orders and submit to Engineering department according to procedures.
• Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Lost and Found: Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Assign supervisor duties, via approved checklist, each day and verify all items have been completed and checked for quality.
• Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
• Complete Daily Objectives: Opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings