Housekeeper

Home2 Suites by Hilton Carbondale; Carbondale (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Home2 Suites by Hilton Carbondale is seeking a friendly hotel housekeeping associate to clean guest rooms and bathrooms to established standards, restock supplies and keep public areas tidy. You will vacuum, make beds, dust, and assist with carpet care.

This role requires good communication, the ability to follow safety rules, and flexible availability for varying shifts. No prior experience required; high school diploma or equivalent preferred.

Qualifications

• High school diploma or equivalent preferred.
• No prior experience required; hospitality experience desired.

Responsibilities

• Clean guest bedrooms and bathrooms according to established standards.
• Assist in maintaining cleanliness of hallways and public areas.
• Stock supplies, towels, and organize housekeeping cart.
• Follow safety, sanitation, and company policies.

Skills

Communication skills

Verbal communication

Written communication

Reading and writing

Education

High school diploma or equivalent

Job description

Essential Functions of PositionClean and reset guest bedroom and bathroom areas according to established standards including:Bed-MakingVacuuming Carpets and Mopping FloorsDusting and Wiping Walls and CeilingsCleaning Mirrors, Windows, Toilet, Vents, Vanity, Bathtub and Shower CurtainsCleaning Guest Room Furniture, Refrigerator, Microwave, Coffee Maker and PhonesRestocking Supplies and TowelsClean Hallways and Common areas as assignedUse chemicals, cleaners and cleaning equipment properlyAssist in “carpet-care” program by spotting carpet as room is cleanedNotify Supervisor of bedspreads that need to be cleanedStock and maintain housekeeping cart and linen storage roomObtain and complete “room assignment sheet” properlyDocument maintenance issuesPerform other duties as requested, such as cleaning unexpected spills and executing special guest requestsPromptly respond to and resolve guest complaintsSmile, have eye contact and greet guests immediately upon each encounterFollow correct procedures for entering a guest roomKeep voices and other noise low on guest floors, especially in the morningSupportive Functions/Teamwork SkillsAssist other housekeeping associates in maintaining clean and organized work and public areas.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackBe available to help other departments in emergency situationsAdhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.Safety and Security SkillsBe knowledgeable of policies regarding emergency procedures.Minimizes safety hazards by following all safety, security rules and proceduresBe knowledgeable about bloodborne pathogen proceduresProperly document and store “lost and found” itemsUse all chemicals and cleaners properlyProperly handle and account for keysEnsure protection of guests’ room numbers and policies regarding guest room access proceduresResponsible for following policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures.Education and ExperienceHigh school diploma or equivalent education preferred.No prior experience required. Hospitality experience desired.Specific Job Knowledge, Skills and AbilitiesThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstratethat he or she can perform the essential functions of the job, with or without reasonable accommodation, usingsome other combination of knowledge, skills, and abilities:Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Working knowledge of applicable sanitation standards.Physical RequirementsMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.Must be able to stand and exert well-paced mobility for up to 4 hours in length.Must be able to exert well-paced ability in limited space.Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.Must be able to lift up to 50bs on a regular and continuing basis.Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.Must be able to bend, stoop, squat and stretch to fulfil cleaning/inspection tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,listening and hearing ability and visual acuity.Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perception.Requires manual dexterity to use and operate all necessary equipment.Other Job RequirementsAll associates must maintain a neat, clean and well-groomed appearance per Company StandardsRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities.