Household Goods Coordinator

Nippon Express USA; Morrisville (NC); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with company match

Paid vacation and sick time

Job summary

Nippon Express USA is seeking a customer service associate to coordinate residential and organizational moves. The role involves communicating with customers to gather documents, coordinating with the moving team, and ensuring all shipment paperwork is properly completed.

The ideal candidate will be bilingual in English and Japanese, have solid experience in customer service, and be able to convey clear instructions to drivers and crew. Overtime may be required.

Qualifications

• Bilingual in English and Japanese, able to read, write & speak both languages.
• Proficient with Word, Excel and Outlook.
• Experience in customer service (minimum 1 year).
• Ability to clearly communicate directions to the driver and moving team.
• Willing to work overtime when needed.

Responsibilities

• Coordinate with customers to prepare documents for moves.
• Provide customer service via email or phone to complete required documents.
• Ensure shipment documentation is complete and accurate.
• Coordinate with the moving team for packing and loading of goods.
• Maintain a professional working relationship with the moving team.
• Provide general business support as needed.

Skills

Bilingual English/Japanese

Customer service

Strong communication

Overtime availability

Team coordination

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Salary Range

Min:$18.49/hour

Max:$27.75/hour

This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Responsibilities

• Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.
• Customer Service: ability to effectively communicate by email or phone with the customer to complete necessary documents required to coordinate the move
• Ensure all documentation relating to shipment is properly completed as required
• Interact closely with the moving team in preparation of the customer goods
• Coordinate with the moving team to ensure proper packing, removing and loading of customer’s goods
• Establish and maintain a professional working relationship with the moving team
• General business support function as assigned

Qualifications

• Bilingual English/ Japanese; ability to read, write & speak English and Japanese
• Computer skills to include data entry and the use of Microsoft Word, Excel and Outlook
• Ability to clearly communicate directions to the driver and moving team
• Ability to work overtime to meet the customer’s needs
• Strong customer service skills
• At least 1 year of experience in customer service
• Ability to drive Cargo Vans

Work Environment:(With or without accommodations) This position requires physical demands to include but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, climbing, pulling and carrying of heavy objects repeatedly.This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1stof the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.
• Nippon Express USAprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.