House Supervisor (BH Residential)

Pioneer Center for Human Services; Woodstock (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Pioneer Center for Human Services is seeking a House Supervisor for the BH Residential program. The role oversees day-to-day operations, ensures regulatory compliance, and supports staff through training and supervision.

This on-site position requires leadership experience in behavioral health and a willingness to work evenings or weekends as needed. The House Supervisor will coordinate staffing, review MARs, and assist with client activity and transportation, while maintaining program standards

Qualifications

• High School diploma or GED required.
• Bachelor's degree preferred.
• 1+ year of progressive leadership experience in BH field.

Responsibilities

• Manage day-to-day program operations and ensure compliance with standards and regulations.
• Supervise and coach staff; focus on engagement and retention.
• Coordinate staff scheduling and shift coverage; utilize Paycom for scheduling.

Skills

Accountability

Adaptability

Confidentiality

Creativity

Decision Making

Integrity

Relationship Building

Teamwork

Education

High School Diploma or GED

Bachelor's Degree

Tools

EHR

Microsoft Office

Job description

PIONEER CENTER for Human Services
House Supervisor (BH Residential)

Department: BH Residential Job Status: Full Time
FLSA Status: Exempt Reports To: BH Residential Program Manager
Grade/Level: 5 Amount of Travel Required: 50%
Job Type: Regular Positions Supervised: PTs and MHPs
Work Schedule:
Monday thru Friday; 9:00AM-5:00PM/ some nights and weekends. (On call, required)
________________________________________

POSITION SUMMARY

The House Supervisor is responsible for the management and coordination of day-to-day program operations, assurance of program's compliance with applicable standards and regulations, assistance in program development and providing support to staff in carrying out program specific tasks to meet the needs of those individuals participating in the program of service. The House Supervisor is also responsible for providing skills training and other services to assigned program consumers as outlined in each individual's plan.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Participate in recruiting and staff hiring processes, in tandem with HR Recruiter.
• Supervise and coach staff for performance excellence.
• Responsible for staff engagement and retention.
• Assign staff shift duties and create effective checkpoints for efficient shift switch.
• Utilize Paycom for all staff scheduling as per requirements.
• Follow On-Call guidelines as required.
• Train staff and conduct OJT for all new staff and ensure staff follow all home standard operating procedures.
• Cover open shifts as needed and find staff coverage if there is a sick house.
• Ensure staff complete billing and all required paperwork.
• Issue disciplinary actions when/if needed in discussion with the Program Manager.
• Complete all required training on a yearly basis and monitor staffs completion of training.
• Monitor Safety Drills, Environmental Reviews, and AED checklists to ensure timely and efficient completion.
• Responsible for checking the MAR's, inputting new medication and medication changes in Med Management.
• Complete purchase orders for food and supplies for the home.
• Coordinate van maintenance issues and repairs.
• Ensure homes are well maintained and complete maintenance requests.
• Assist with client activity and appointment transportation as needed.
• Support move-in and move-out processes for incoming or departing clients.
• Performs all other duties assigned by Supervisor.
• Follows HR policies and completes HR paperwork. Contacts HR with questions concerning either.
• Regular, reliable, predictable attendance.

QUALIFICATIONS

POSITION QUALIFICATIONS
Competency Statement(s)

• Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.
• Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
• Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.
• Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolve difficult or complicated challenges.
• Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required
Bachelor's Degree (four-year college or technical school): Preferred

Experience: 1 plus years of experience in a progressive leadership role
1 plus years of experience in the BH field

Computer Skills: EHR, Microsoft Office, Word, Excel, PowerPoint, Outlook

Certifications & Licenses:

Other Requirements: Must have and maintain a valid driver's license and pass required, agency vehicle training.

Must be able to meet agency driver safety requirement of carrying personal vehicle insurance with the following limits:
$50,000 bodily injury, each person
$100,000 bodily injury, each accident
$50,000 property damage

Ability to use Phone, Fax, Copier, and file required.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry
Stand O
Walk C
Sit O
Manually Manipulate O
Reach Outward F
Reach Above Shoulder C
Climb N
Crawl N
Squat or Kneel O
Bend O
Grasp O
Speak C
10 lbs or less F
11-20 lbs F 21-50 lbs O
51-100 lbs O
Over 100 lbs O

Push/Pull
12 lbs or less O
13-25 lbs O
26-40 lbs N
41-100 lbs N

• Vision (Near, Distance)
• Sense of Sound - Ability to hear verbal communication
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) - Universal precautions to avoid infectious disease
• Sense of Balance

WORK ENVIRONMENT

General office environment. Weather and road conditions can be a factor while driving for the position. Frequent interaction with any stakeholder within the agency (i.e. supervisors, co-workers, clients, general public, outside agencies, etc.).

________________________________________

Prepared by: Melinda Inverson Date: 8/26/2026

Approval Signature: Date:

Employee Signature: Date:

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.