House Supervisor

Pioneer Center Group; Illinois; On-site; USD 51,000 - 53,000; Full time

Job summary

Pioneer Center Group is seeking a House Supervisor for the IDD Residential program in Illinois. The role oversees day-to-day operations, staff supervision, and compliance with standards, while supporting individuals in program plans and skill development.

The House Supervisor coordinates scheduling, training, and client activities, ensuring accurate documentation in the EHR and collaboration with the care team. Strong leadership and HR compliance are essential.

Qualifications

• Education: High School Graduate or GED required; Bachelor's Degree preferred.
• DSP Certified is required or preferred depending on role.
• Proven leadership experience in a residential or DD setting is valued.

Responsibilities

• Recruit and supervise staff; provide coaching for performance.
• Ensure staff engagement, retention and proper shift coverage.
• Schedule using Paycom and manage on-call guidelines.
• Train DSP staff and provide on-the-job training.
• Monitor compliance with nursing protocols and care plans.
• Coordinate activities, transportation, and client appointments.
• Maintain HR paperwork and regular attendance.

Skills

Accountability & Dependability

Adaptability & Flexibility

Confidentiality

Creative & Innovative Thinking

Decision Making & Judgment

Ethics & Integrity

Relationship Building

Teamwork

Education

High School Graduate or GED

Bachelor's Degree preferred

DSP Certified

Tools

EHR

Microsoft Office

Job description

Job Details: PIONEER EAST - 41 - MCHENRY, IL 60050
Department: IDD Residential
Position Type: Full Time
Salary Range: $51.00 - $53.00 per year
Reports To: Sr. Manager of Residential Operations and Training
FLSA Status: Non-Exempt
Grade/Level: 5
Position Status: Full Time
Positions Supervised: DSPs
Amount of Travel Required: 50%
Work Schedule: Monday thru Friday, 9:00AM-5:00PM; some nights and weekends

Position Summary

The House Supervisor is responsible for the management and coordination of day-to-day program operations, assurance of program's compliance with applicable standards and regulations, assistance in program development and providing support to staff in carrying out program specific tasks to meet the needs of those individuals participating in the program of service. The House Supervisor is also responsible for providing skills training and other services to assigned program consumers as outlined in each individual's plan, including monitoring their acquisition of designated skills.

Essential Functions

• Participate in recruiting and staff hiring processes. Supervise and coach staff for performance excellence.
• Responsible for staff engagement and retention.
• Assign staff shift duties and create effective checkpoints for efficient shift switch.
• Utilize Paycom for all staff scheduling as per requirements.
• Follow On-Call guidelines as required.
• Train DSP staff and conduct OJT for all new staff and ensure staff follow all home standard operating procedures.
• Cover open DSP shifts as needed and find staff coverage if there is a “sick house.”
• Approve benefit time, scheduling and payroll submissions.
• Ensure staff complete data sheets and required paperwork.
• Participate as a member of the client interdisciplinary team, as requested, and communicate all service plan and issues to the Client Care Coordinator (CCC/QIDP) including goal/data tracking and behavior plan management.
• Follow all nursing protocols, Station MD Services, and staff training requirements.
• Communicate with guardians and family members on operational issues at the home.
• Issue disciplinary actions when/if needed.
• Complete activity calendars and arrange/coordinate client activities.
• Monitor Safety Drills, Environmental Reviews, and AED checklists to ensure timely and efficient completion.
• Monitor client banking, client rent/bill payment, and client accounts to ensure accuracy and on time completion.
• Complete residential attendance in EHR electronic records system.
• Responsible for checking the MAR's and reporting issues to the nurse.
• Pick up medication packets and provide medication information to nurses monthly.
• Complete purchase orders for food and supplies for the home.
• Coordinate van maintenance issues and repairs.
• Ensure homes are well maintained and complete maintenance requests.
• Assist with client activity and appointment transportation as needed.
• Support move-in and move-out processes for incoming or departing clients.
• Performs all other duties as assigned by Supervisor.
• Follows HR policies and completes HR paperwork. Contacts HR with questions concerning either.
• Regular, reliable, predictable attendance.

Position Qualifications

• Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.
• Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
• Confidentiality - Maintains strict confidentiality, including financial and agency information pertaining to Pioneer stakeholders.
• Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.
• Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.

Skills & Abilities

• Education: High School Graduate or General Education Degree (GED) required. Bachelor's Degree preferred.
• Experience: 1+ years of experience in a progressive leadership role; 1+ years of experience in the DD field.
• Computer Skills: EHR, Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Certifications & Licenses: DSP Certified.
• Other Requirements: Must have and maintain a valid driver's license and pass agency vehicle training. Must meet agency driver safety requirement of carrying personal vehicle insurance with the following limits: $50,000 bodily injury per person, $100,000 bodily injury per accident, $50,000 property damage. Ability to use phone, fax, copier, and file required.

Physical Demands

• General: Sits, stands, walks, reaches, lifts 10 lbs or less, 11-20 lbs, 21-50 lbs, 51-100 lbs (to varying frequencies).
• Manual Manipulation: Occasionally.
• Reach Outward: Frequently.
• Reach Above Shoulder: Constantly.
• Speak: Constantly.
• Other Physical Requirements: Vision (Near, Distance), Sense of Sound, Sense of Touch, Ability to wear Personal Protective Equipment (PPE), Sense of Balance.

Work Environment

General office environment. Weather and road conditions can be a factor while driving for the position. Frequent interaction with any stakeholder within the agency (i.e., supervisors, co-workers, clients, general public, outside agencies, etc.).

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.