House Manager

THE PIG Hotel | B Corp; Rossford (OH); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Free B&B staff stays

35% discount on food

Meals on duty

Annual holiday increase

Take home goods

Free access to health services

Learning & development courses

Private Health

Critical Illness cover

Death in service cover

Trips and incentives

Anniversary vouchers

Job summary

THE PIG Hotel is looking for a House Manager to ensure smooth front-of-house operations, enhancing guest experiences and driving revenue growth. You'll oversee daily operations, coordinate staff from Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters, and handle guest inquiries.

The ideal candidate should have at least three years of hospitality management experience and knowledge of guest relations.

Qualifications

• At least three years’ experience in hospitality management.
• Strong knowledge of guest relations and F&B operations.
• Ability to handle Duty Manager shifts and emergency situations.

Responsibilities

• Oversee daily operations and respond to guest needs.
• Lead the team in creating memorable guest experiences.
• Coordinate various hotel departments for service delivery.

Skills

Hospitality management

Guest relations

F&B operations

Leadership

Decision-making

Communication

Organization

Tools

OPERA

Fidelio

Job description

Location:THE PIG-near Bath, Pensford, BS39 4NS

Salary: £38,500 - £42,500 per annum, (OTE £44,100 - £48,100 per annum)

Hours: 45 hours per week, including weekends

As House Manager, you will play a key role in ensuring the smooth operation of the hotel’s front-of-house, enhancing guest experiences, and driving revenue growth.

You’ll oversee daily operations and respond promptly to guest needs. Your leadership will coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters to deliver exceptional service.

This is a hands-on operational role requiring composure under pressure, strong decision-making, and attention to detail. Clear communication and organization will be essential as you lead the team to create memorable guest experiences.

Reporting to the Hotel Director and Deputy General Manager, you’ll be the first point of contact for guest and staff queries. The role offers clear progression to Deputy General Manager and Hotel Director, and requires confidence in handling Duty Manager shifts and emergency situations.

The ideal candidate will have at least three years’ experience in hospitality management, with solid knowledge of guest relations and F&B operations. Experience with OPERA or Fidelio systems is preferred. Full training and induction across all hotel areas will be provided.

As part of a growing group, this role suits a driven professional eager to take on new challenges and develop within the company.

THE PIG Is An Inspiring, Exciting, And Fun Place To Work And In Return You Can Expect Something a Little Different

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Private Health
• Critical Illness cover
• Death in service cover
• Trips and incentives
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.