House Manager

Hourchildren.org; New York (NY); On-site; USD 29,000 - 41,000; Full time

Job summary

Hour Children in New York, NY seeks a House Manager to develop a safe, secure environment for residents of MMH and RH. The role emphasizes community building and fostering independent living skills. It is a full-time position that may require holidays or weekends based on client needs.

Responsibilities include supervising residents, enforcing policies, coordinating housing operations, and collaborating with mental health and program staff. Training and on-call support are expected.

Qualifications

• 2-4 years of experience in a residential setting with vulnerable populations.
• HS/GED required; associate degree preferred.

Responsibilities

• Serve as role model; guide and empower residents in daily living skills and social interactions.
• Maintain a nurturing household; ensure safety and cleanliness.
• Monitor adherence to program policies including curfew and chores.
• Sign in/out residents and document entries and progress notes.
• Coordinate activities, meetings, and coordinated resident care with staff.
• Oversee arrivals/transfers, intakes, and discharges.
• Provide deescalation, mediation, and conflict resolution as needed.
• Collaborate with maintenance and program staff on safety and repairs.

Skills

Bilingual preferred

MS Office proficiency

Education

HS/GED required

Associate’s degree in social work or related field preferred

Tools

Microsoft Office Suite

Job description

Hourly Rate: $25.50

JOB SUMMARY

The House Manager is responsible for developing a safe and secure environment for residents, staff, and guests of My Mother’s House (MMH) and Richmond Hill (RH), two Hour Children’s transitional residences. MMH is a residence that supports up to 14 women and/or families in the reentry process, while RH supports up to 9 single rooms for women. The House Manager will focus on creating an environment that centers on community building and supports the continued development of independent living skills. This is a full-time position that can include holidays and/or weekends based on client need.

Duties and Responsibilities

• Serving as a role model-guiding and empowering residents and facilitating appropriate behavior around daily living skills, self-care, personal interaction, social relationships and constructive time management.
• Sustaining a nurturing and healthy household for all residents and staff alike.
• Monitoring residents' adherence to program policies and procedures, including curfew compliance and chores.
• Ensures residents are properly signed in and out of the program.
• Ensures residents complete required housekeeping activities.
• Conducts bi-weekly to monthly room inspections.
• Collaborating with Mental Health Services staff to discuss resident progress and needs.
• Facilitating monthly house meetings and collaborating with program staff to schedule recreational, educational activities, and participates in case conferencing with when needed.
• Oversee and coordinates arrivals/transfers, new intakes, and discharges.
• Providing deescalation, mediation, and conflict resolution to address any interpersonal conflict and/or safety concerns, as appropriate.
• Work in collaboration with the Senior Director of Programs and Director of Maintenance to address all maintenance matters, including writing up service requests for routine and low maintenance repairs for both MMH and RH.
• Maintains and manages inventory of welcome items, toiletries, cleaning supplies, and food for both MMH and RH.
• In collaboration with the Senior Director of Programs manage emergencies including contacting appropriate staff; interacting with police, fire and medical personnel as needed.
• Preparing and maintaining accurate and complete progress notes, log entries, reports, and other required documents such as incident reports.
• Attend staff meetings and other agency events, as necessary.
• Ensures safety and evacuation procedures are appropriate, implemented and up to date.
• Conduct Fire Drills as scheduled and works with program staff to ensure that fire safety procedures are followed and document these events as per MOCJ and Housing Plus guidelines
• Assists the Senior Director of Programs in communication as well as being on-call support.
• Prepare periodic reports, make recommendations to mental health staff as needed.
• Provide onsite training to new Residential Aide staff.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Programs

Position Requirements

Specifications for Physical Requirements (as applicable)

• Ability to engage in moderate physical labor (assisting with setting up and breaking down bedrooms for intakes and discharges).
• Ability to lift up to 50 lbs.

Qualifications and Requirements

• 2-4 years of experience in a residential setting, serving vulnerable populations with significant trauma histories
• 2-4 years' experience providing services to formerly incarcerated women, women with substance use and/or mental health histories, mothers, and/or older women/seniors
• Demonstrated ability to facilitate small group process
• HS/GED required
• Associate’s degree in social work or human services-related field, preferred
• Lived experience is highly preferred (may be combined with work experience to replace education experience)
• Bilingual preferred but not required

Training and Certifications preferred

• CPR/First Aid
• Certified Opioid Overdose Responder (Naloxone)
• Conflict Resolution/Mediation
• Trauma and Recovery
• Parenting Skills
• Must be in possession of the F80 license or be able to obtain the license within 90 days of employment.
• Deescalation
• Microsoft Office Suite proficiency required
• Other Duties, as necessary

Position House Manager

Exempt/Non-Exempt Non-Exempt

Req Number PRO-26-00010

Open Date 9/22/2026

Location LP MMH

About the Organization Hour Children is a leading provider of services to incarcerated and formerly incarcerated women in New York State. Focused on women and their children, we support families during a mother's incarceration and help families get back on their feet upon release. We do this by providing housing, childcare, job training, and mental health services.