House Manager

GOODMAN THEATRE; Chicago (IL); On-site; USD 26,139 - 37,229; Part time

Job summary

GOODMAN THEATRE in Chicago is seeking a House Manager to serve as the main representative for the Front of House Department at all assigned performances and events. The role involves supervising staff, ensuring cleanliness, and providing excellent customer service.

The ideal candidate has experience in customer service within a fast-paced environment and must be able to communicate effectively while demonstrating leadership. This part-time role offers an hourly rate of $23 and requires availability for approximately 20-25 hours per week.

Qualifications

• At least two years of experience in customer service, ideally in events or performing arts.
• Ability to work effectively in a team with diplomacy and poise.
• Experience in a union setting beneficial.

Responsibilities

• Serve as the main representative for the Front of House Department.
• Supervise Front of House staff for performances and events.
• Ensure cleanliness and timely maintenance of front of house areas.

Skills

Customer service

Team communication

Problem-solving

Point-of-sale system (Toast preferred)

Education

CPR/First Aid certification

Basic Certification

Job description

Job Title

House Manager

Location

Goodman Theatre, 170 N. Dearborn St., Chicago, IL 60601

Compensation & Hours

Hourly: $23 per hour. Part‑time, hourly, non‑exempt.

Responsibilities

• Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building.
• Supervise and support the Front of House staff for assigned performances, internal/external rentals and other special events.
• Ensure cleanliness and timely maintenance of all Front of House areas before patron arrival times and at the end of each performance shift.
• Maintain the supply of playbills, stuffers, and additional marketing materials for patrons and visitors as designated by the Front of House Director.
• Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record‑keeping of credit card tips for Front of House staff.
• Ensure that Goodman patrons have a superior experience at the theatre.
• Assist with routine inventory tracking for the Goodman Theatre Bar areas and Gift Store.
• Perform other Front of House and Event support roles as assigned to support the overall FOH operation.

Qualifications & Experience

• At least two years of experience working in customer service, ideally in the special events or performing arts fields. Supervisory experience strongly preferred.
• Ability to communicate and work effectively in a team setting with diplomacy, tact, friendliness, poise, and authority.
• Demonstrated ability to work independently and solve problems critically.
• Experience working with a point‑of‑sale system (Toast preferred).
• CPR/First Aid certification required (or willingness to obtain if hired).
• Basic Certification required (or willingness to obtain if hired).
• Experience in a union setting beneficial.
• May be required to stand for extended periods of time and be able to lift program boxes and other equipment as needed (approx. 40 lbs).
• Can submit availability for no less than 4 shifts (approximately 20‑25 hours) per week; one shift per week must fall on a Saturday or Sunday performance.
• Thrives in a fast‑paced environment.
• Model behavior and values consistent with the Goodman’s Community Agreements and furthering the Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti‑Racism and Access) goals.

Equal Opportunity Employer

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.